Member Engagement Coordinator

Description:

 POSITION SUMMARY

The Membership Engagement Coordinator is responsible for securing girl and adult volunteer participation and community partnerships through community cultivation, lead generation, and follow up. 

Role of the Department: The Membership Department is responsible for the recruitment and retention of Girl Scouts and Volunteers. 

Remote Work Eligible: Yes

Supervisor: No

Travel: 50%+

RESPONSIBILITIES

· Design and implement a comprehensive plan to reach and maintain the market share goal for membership in assigned areas. 

· Research school population statistics, market data, membership trends, and other pertinent information relevant to assigned areas.

· Implement recruiting and retention strategies outlined in the council’s strategic plan, annual marketing plan, and/or other council goals.

· Plan, schedule, and execute recruitment events in assigned areas, attending individually or with assistance from volunteers.

· During peak season; back to school and daisy push, hold recruitment events a minimum of 3 times per week (end). 

· Cultivate relationships with area businesses, schools and educators, faith-based institutions, civic organizations, and other community stakeholders to increase awareness and participation. 

· Support the delivery of the troop experience in assigned areas until adults are trained and ready to serve as volunteers. In some cases, direct support of troops will be required.

· Maintain troop information and leader lists for new and existing troops; continually updating troop information in Salesforce.

· Establish and grow relationships with area Service Units (SU) by attending SU meetings and events.

· Follow up on new leads and referrals, convert to registered membership, troops, and leaders.

· Collaborate with the Program and Fund Development Departments to assist in volunteer participation growth. 

· Lead annual membership renewal campaign in assigned areas.

· Provide volunteer leader onboarding, to include Basic Leader Training and ongoing support and direction.

· Work within Salesforce to manage, support, and track information, interactions, and actions with volunteers, by entering information timely and accurately.

· Manage cases, tasks, and data cleanup as needed, in Salesforce.

· Respond to inquiries via phone, email, walk-in visitors and written communications in an appropriate, prompt, and efficient manner, cultivating a positive customer experience.

· Continually update Salesforce dashboard for review of progress to goals.

· Support service area teams and troops in all product sales activities. 

· Performs other duties as required.

Requirements:

 EMPLOYER REQUIREMENTS

· Support the mission of Girl Scouting.

· Be at least 21 years of age.

· Ability to pass a criminal and background check.

· Good character, integrity, adaptability, patience, sense of humor, and enthusiasm. 

· Team player with excellent customer service skills.

· Computer experience with proficiency in Microsoft Office Products.

· Ensure diversity and pluralism is embraced and incorporated into the work of the council.

· Be familiar with safety rules and regulations and take reasonable steps to ensure their own healthy and safety, and that of others.

· Interpret and support GSUSA and council policies and standard procedures.

· Uphold the code of conduct as outlined in the Girl Scouts of Central Illinois Employee Handbook.

· Represent the organization professionally and uphold the Girl Scout Promise and Law.

POSITION REQUIREMENTS

· Bachelor’s degree or 5 years’ experience in a customer service role.

· Strong interpersonal skills, including the ability to resolve conflict and maturity of judgement.

· Ability to work a flexible schedule including evenings/weekends; occasional overnights is required. Ability to travel as job requires.

· Must have personal vehicle for regular travel throughout the council. Valid Driver’s license and insurance required.

PHYSICAL REQUIREMENTS

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Walking, standing, bending, stooping, reaching, and moderate lifting.

· Occasional exposure to seasonal weather conditions.