Green -- Call Center QA and Reporting Analyst - County of San Mateo

Call Center QA and Reporting Analyst Role Snapshot

Project Status: Green - Open - Apply by September 18, 2026

Posting Date: September 8, 2026

Deadline for Submission: Apply as soon as possible before September 18, 2026

Rate: Estimated $65 - $139/hr based on role, experience, and final project requirements

Client / Source: County of San Mateo

Department: Quality Assurance

Reports To: Director of Consulting Services

Location: On-site/Hybrid / San Mateo County, California

Travel: As required by project scope

Type: Contract / Project-Based Opportunity

About FuntoNetwork

At FuntoNetwork, we connect experienced consultants with upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

The Opportunity

FuntoNetwork is seeking a Call Center QA and Reporting Analyst for upcoming project opportunity: Call Center Services.

Call center services opportunity requiring inbound and outbound support, after-hours coverage, overflow handling, quality controls, reporting, and customer-service staffing.

Core Responsibilities

• Role coverage: Monitor quality, call metrics, service levels, issue patterns, reporting, and improvement recommendations.
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

What You Bring

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.
• Attention to detail and ability to provide complete role-specific application materials.

Earnings, Payments, and Tax Records

Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

How to Apply

Apply to this consultant role with your resume, cover letter, and supporting documents that show your experience for this specific role.

If selected, FuntoNetwork may ask you for your assigned part only, such as role-specific technical notes, work samples, estimates, availability, or other supporting materials connected to your consultant role.

FuntoNetwork handles the client-facing proposal package and any final source-portal submission separately.

Once you complete AI vetting and are approved, you will log in to the FuntoNetwork mobile app to track relevant opportunities, application status, contracts, earnings, payments, withdrawals, and related records.

RFP Status & Award Report

View RFP Status & Award Report

Hiring process: https://funtonetwork.com/hiring-process-at-funtonetwork

FuntoNetwork app: https://apps.apple.com/us/app/funtonetwork/id6775139543

Optional Self-Interview

If you applied for Amber - Call Center QA and Reporting Analyst - County of San Mateo, you may request an optional paid FuntoNetwork self-interview instead of waiting for a procurement award or client interview timeline to become available.

Request a Self-Interview for This Role

The one-time $50 fee covers self-interview setup and administration. This optional assessment does not guarantee employment, placement, client submission, a client interview, procurement selection, or a project award.

Contact

Samuel Andoh | Account Manager

Email: samuel.andoh@funtonetwork.com

Website: www.funtonetwork.com

FuntoNetwork is an equal opportunity platform.