Powerstore Storage Administrator - 23-09132

Powerstore Storage Administrator

Location: Fort Eustis, Virginia – Fully Onsite

Position Overview

The Federal Solution Architect will provide operational and administrative support for Dell Unity storage infrastructure in a secure enterprise environment. This role focuses on day-to-day storage administration, incident troubleshooting, change management, system monitoring, and continuous service improvement.

The ideal candidate will have hands-on experience administering Dell Unity storage platforms and supporting core storage operations. Familiarity with Dell VxRail and hyper-converged infrastructure is preferred.

Key Responsibilities Storage Administration

• Monitor, review, and manage Dell Unity storage infrastructure.
• Perform routine storage administration and operational maintenance.
• Manage user requests and storage-service requirements.
• Review system logs, alerts, and performance information.
• Generate regular operational and infrastructure reports.
• Support storage provisioning, configuration, and capacity management.
• Assist with host and network configuration activities related to storage services.

Incident and Problem Management

• Isolate, troubleshoot, and resolve storage-related incidents.
• Coordinate service incidents with internal teams and technology vendors.
• Open and manage vendor service requests when required.
• Participate in root-cause analysis and corrective-action reviews.
• Identify recurring issues and recommend preventive measures.

Change and Lifecycle Management

• Assist with software, firmware, and storage-platform updates.
• Implement approved change-management requests.
• Support migration activities and monitor migration progress.
• Evaluate infrastructure changes for operational impact.
• Maintain accurate records of configuration changes and maintenance activities.

Documentation and Knowledge Transfer

• Develop and update storage administration procedures, runbooks, and standard operating procedures.
• Assist with solution documentation, policies, and operational guidelines.
• Conduct knowledge-transfer sessions for customer technical staff.
• Share best practices related to storage administration and operations.
• Help address customer skills and resource gaps through mentoring and technical guidance.

Continuous Service Improvement

• Recommend procedural changes that improve operational efficiency and reliability.
• Provide performance-tuning and capacity-management recommendations.
• Review existing incident, capacity, performance, change, user, and backup-management processes.
• Recommend product enhancements, upgrades, and lifecycle improvements.
• Support implementation and use of Dell system-management tools.

Required Qualifications

• U.S. citizenship required.
• Experience administering Dell Unity storage systems.
• Strong understanding of enterprise storage administration and core storage operations.
• Experience with storage monitoring, provisioning, capacity management, and troubleshooting.
• Knowledge of storage-related host, network, and connectivity configurations.
• Experience with incident, problem, and change-management processes.
• Ability to review logs, diagnose issues, and coordinate technical resolutions.
• Experience creating and maintaining technical documentation and operational runbooks.
• Strong communication, analytical, and organizational skills.
• Ability to work independently in an onsite, mission-focused environment.

Preferred Qualifications

• Experience administering Dell VxRail or other hyper-converged infrastructure platforms.
• Knowledge of Dell EMC storage and infrastructure management tools.
• Experience supporting storage migrations and infrastructure transitions.
• Familiarity with backup and recovery policies and enterprise data-protection environments.
• Experience working in federal, defense, or other regulated IT environments.
• Knowledge of storage performance optimization and lifecycle-management practices.