Fraud Analyst

Workplace Type: Hybrid- Mostly Remote - must be located in the Pittsburgh area and available to go on-site if needed

Contract Role: October 21st Computer Equipment Pickup (2 hours); October 26th start - end of the year

Work schedule: First 2-3 weeks for training, M-F 8am - 5pm; After training is complete, the schedule will shift to either Tuesday - Saturday 8am - 5pm, or Sunday - Thursday 8am - 5pm

RESPONSIBILITIES

• Screen web & call-center orders, and identify valid or fraudulent transactions
• Research customer accounts for potentially fraudulent activity
• Identify unusual transactional patterns on existing customer accounts with the objective of identifying instances of account takeover
• Meet or exceed established KPIs, including chargeback rates and order review production
• Communicate with customers who have been affected by fraud team decisions or who have identified fraud on their account

EDUCATION and EXPERIENCE

• Bachelor's Degree in Cybersecurity or Criminal Justice strongly preferred
• Minimum 1 year of experience working in a retail/customer service setting
• Proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, problem-solving, and critical thinking skills
• Excellent verbal and written communication skills
• Self-motivated with ability to prioritize and remain organized
• Demonstrated ability to work both independently and collaboratively within a team
• Ability to work in a fast-paced and deadline-oriented environment