Medical Front Office/ Medical Assistant

VeraSage Health is seeking a dependable, organized, and patient-focused Medical Front Office / Medical Assistant to join our primary care team. Fluency in both English and Spanish is required for this position.

This is a cross-trained position ideal for someone who is comfortable working both at the front desk and in a clinical Medical Assistant role. We are looking for someone who takes initiative, communicates well, works efficiently in a fast-paced environment, and is willing to step in wherever needed to support our patients and team.

Responsibilities

Front Office Duties

• Greet and check patients in and out
• Answer and route incoming phone calls
• Communicate with patients in both English and Spanish
• Schedule and confirm patient appointments
• Verify insurance eligibility and patient demographics
• Collect copays, balances, and self-pay fees
• Maintain accurate patient information in the EHR
• Assist with medical records requests and scanning
• Communicate professionally with patients, providers, pharmacies, and outside facilities
• Help manage appointment gaps, cancellations, and patient outreach

Medical Assistant Duties

• Room patients and obtain vital signs
• Review and update medications, allergies, and medical history
• Prepare patients for provider examinations
• Assist providers with patient care and procedures as needed
• Perform injections, testing, and other clinical duties within scope and training
• Process prescription refill requests and provider orders
• Assist with prior authorizations and patient callbacks
• Maintain clean, stocked, and organized exam rooms

Qualifications

• Bilingual English/Spanish required
• Previous experience in a medical office, primary care, family medicine, or similar healthcare setting preferred
• Medical Assistant training or experience strongly preferred
• Experience with EHR systems and insurance verification preferred
• Strong customer service and communication skills
• Comfortable handling both administrative and clinical responsibilities
• Dependable, punctual, organized, and able to multitask
• Ability to work independently while also contributing to a team

What We’re Looking For

We value employees who demonstrate accountability, teamwork, professionalism, initiative, and excellent patient service. The ideal candidate does not wait to be told what needs to be done and understands that every team member contributes to an efficient clinic and positive patient experience.

Pay: $19.00–$21.00 per hour, based on experience
Schedule: Monday–Friday 7:30-5:00pm (alternating Saturdays)
Work Location: In person – Austin, TX

If you are looking for an opportunity to grow with a primary care practice and enjoy a role that combines patient interaction, administrative responsibilities, and clinical care, we encourage you to apply.