Customer Service Representative

On-Site Customer Service Representative is responsible for fostering and enhancing strong relationships with

customers. This role involves representing the company positively, providing effective assistance to customers, and focusing on continual service improvement.

Responsibilities/Daily Tasks

• Promptly and professionally answer all incoming calls for PAC.

• Efficiently quote and assist customers in processing orders as instructed.

• Prioritize customer emails and calls, with a focus on daily customer service enhancement.

• Timely processing of quotations and orders, including necessary follow-ups or callbacks.

• Regularly contact customers, conducting monthly courtesy calls as assigned.

• Process online quotations and orders on various platforms (e.g., Partstrader, CCC, Opstrax, EDI,

Email, Fax, Online Portal) ensuring completion by end of day.

• Stay informed about company products and ongoing specials.

• Collaboratively work with sales and other customer service representatives in handling customer

requests/inquiries.

• Update and maintain customer database.

• Deliver excellent service to all customers.

• Support customers in order placement by providing product knowledge.

• Assist walk-in customers with orders, payments, and any necessary order modifications.

• Learn and understand company internal processes.

• Professionally handle and resolve customer issues.

• Participate in training new hires upon request.

• Manage open sales orders, transfers, RMAs, and deliveries, including customer callbacks for order

confirmation or updates.

• Strive to meet daily productivity goals including 80 daily calls, 100 daily documents, a 50% conversion

rate, and low return rates.

• Perform all required monthly courtesy calls and conduct customer satisfaction surveys.

• Be available to commute to other company branches to support their customer service when needed.

• Complete additional tasks and responsibilities as assigned.

At United Employment Solutions, we are a rapidly growing team that prioritizes quality over quantity in every aspect of our business. Our foundation is built upon the core values of Honesty, Passion, Professionalism, and Respect, principles that are championed by every member of our staff and integrated into every department. We pride ourselves on maintaining a dynamic workplace environment where innovation is the heart of our success. We don't just accept new ideas; we actively thrive on them, and we encourage every employee to contribute their perspective, whether it’s a specific departmental improvement or a visionary concept for the entire company. Beyond a collaborative culture, we offer a comprehensive benefits package designed to support your well-being, including Medical coverage with company contributions, affordable Dental and Vision insurance, and company-sponsored Life Insurance. Our team also enjoys robust time-off benefits, including paid holidays, vacation pay, and five annual sick days. If you are looking for a professional home that values your voice and your growth, we invite you to come join our team!