Case Aide

Job description

Essential Duties and Responsibilities

• Welcome and engage residents in a professional, respectful, and trauma-informed manner.
• Assist residents with daily shelter needs, including appointments, transportation, referrals, and access to community resources.
• Support Case Managers with resident follow-up, documentation, and service coordination.
• Conduct regular wellness and safety checks throughout the shelter.
• Assist with move-ins, move-outs, room assignments, and resident orientation.
• Help residents access benefits and services, including housing, healthcare, public assistance, employment, and other community resources.
• Provide transportation or accompany residents to appointments, agencies, housing sites, and other necessary destinations when required.
• Maintain accurate and timely documentation of resident interactions, incidents, referrals, and services provided.
• Monitor the facility and report safety concerns, maintenance issues, emergencies, or policy violations to appropriate staff.
• Assist with crisis intervention and de-escalation while maintaining appropriate professional boundaries.
• Communicate effectively with Case Managers, Supervisors, security personnel, and other shelter staff.
• Assist with community outreach and resource distribution as needed.
• Maintain confidentiality and protect resident information in accordance with agency policies.
• Participate in staff meetings, trainings, and other program activities.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; college coursework or a degree in Human Services, Social Work, Psychology, or a related field preferred.
• Valid driver's license required.