Dispatcher / Field Scheduling Coordinator

• Coordinate and dispatch employees to assigned job sites and projects.
• Confirm employees are scheduled, prepared, and aware of job-site locations, start times, and reporting instructions.
• Conduct daily check-ins and verify employees have arrived at their assigned job sites.
• Communicate schedule changes, call-offs, late arrivals, and other attendance issues to the appropriate internal team and customers.
• Quickly assist with filling last-minute call-offs or manpower needs.
• Maintain accurate employee schedules, assignments, attendance records, and dispatch notes.
• Communicate with field employees regarding project updates, schedule changes, travel details, and job-site expectations.
• Coordinate with recruiters and account managers regarding upcoming manpower requirements and employee availability.
• Help troubleshoot employee issues involving directions, job-site contacts, scheduling, transportation, or assignment details.
• Track project start dates, end dates, employee transfers, and assignment changes.
• Maintain professional and responsive communication with both employees and customers.
• Escalate employee performance, attendance, safety, or customer concerns to management when appropriate.
• Assist with additional administrative and operational duties as needed.

• Previous dispatching, staffing, construction, logistics, or workforce coordination experience preferred.
• Strong communication and customer-service skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize urgent situations.
• Comfortable making and receiving a high volume of phone calls and text messages.
• Strong computer skills and ability to learn scheduling, CRM, and workforce-management systems.
• Ability to remain calm and professional when handling call-offs, schedule changes, and other last-minute issues.
• Dependable, responsive, and comfortable taking ownership of problems through resolution.

SOLID Personnel is a niche specific skilled trades recruiting & staffing firm founded in 2013. Our unique industry experience, and streamline staffing solutions separate us from the pack. SOLID is your one-stop shop for all professional recruiting & staffing needs in the following fields: Construction & Energy, Telecommunications, Low Voltage and Security.

SOLID Personnel is an Equal Opportunity Employer.