Customer Solutions Representative - Corpus Christi

Pay: $19.11 per hour
Schedule: Monday - Friday, 8:00 AM–5:00 PM
Assignment: Temp to Perm
Work Environment: Onsite

We are looking for a Customer Solutions Representative (CSR) to join the Customer Solutions team at the Mission Plaza Career Center. This is an excellent opportunity for someone who enjoys helping people, providing exceptional customer service, and connecting job seekers with employment and community resources.

In this role, you'll work directly with customers to understand their career goals, provide guidance, identify employment opportunities, and connect them with services that can help them succeed.

What You'll Do

• Meet with customers by phone, virtually, or in person to understand their goals and provide support.
• Help job seekers navigate their transition to new employment opportunities.
• Identify suitable job opportunities and provide referrals.
• Educate customers about local employment resources, educational opportunities, and community services.
• Assist with resumes, job applications, interview preparation, and professional presentation.
• Build positive relationships with customers, coworkers, community partners, and other organizations.
• Follow up with customers and contribute to Career Center performance and customer service goals.
• Help improve workforce services based on customer and local labor-market needs.
• Handle challenging situations professionally while demonstrating empathy and concern for customer needs.

Preferred Qualifications:

• High school diploma or GED.
• At least 6 months of relevant experience preferred.
• Previous workforce development, career counseling, recruiting, customer service, or employment-services experience is a plus.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable using computers, spreadsheets, word-processing programs, and multiple systems/platforms.
• Bilingual English/Spanish strongly preferred.
• Valid driver's license, proof of insurance, and good driving record required.

Trena - MMC Group

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.