Inside Sales Representative

Inside Sales Representative

Pay Range: $16.90 per hour plus a monthly commission target of $3,500 per month

unWired is searching for a professional Inside Sales Representative to join our Inside Sales team. This role is responsible for converting inbound inquiries and generating new business through outbound prospecting.  

Essential Duties:

• Respond promptly to inbound inquiries received through phone and digital channels.
• Conduct consistent, high-volume outbound calling on company-provided leads, prior inquiries, serviceable-location lists, marketing responses, and approved campaigns.
• Guide qualified prospects through discovery, recommendation, objection resolution, commitment, installation coordination, and post-sale validation.
• Confidently ask for the sale and use approved closing techniques when the solution meets the customer's needs.
• Begin a follow-up cadence when a sale does not close on the first interaction and maintain a specific next action for every active opportunity.
• Own assigned opportunities until sold, transferred with approval, or closed, with a clear disposition; re-engage stalled prospects when a valid reason to reconnect exists.
• Coordinate with Sales Leadership and internal teams to resolve sales obstacles; escalate serviceability, pricing, installation, billing, or customer concerns while maintaining communication ownership through resolution or approved handoff.
• Represent unWired Broadband professionally, ethically, and accurately in every customer and internal interaction.

Required Knowledge, Skills and Abilities:

• High School Diploma or equivalent; or demonstrated communication and mathematical proficiency.
• One or more years of inside sales, telesales, call-center sales, business development, telecommunications, or comparable customer-facing experience preferred.
• Prior success with inbound conversion, outbound calling, follow-up cadences, CRM use, or quota attainment preferred.
• Experience interacting with customers via phone, e-mail, text, and live chat and the ability to refocus from one task to another quickly and efficiently. 
• Strong phone presence and professional written communication across digital channels.
• Working knowledge of prospecting, discovery, qualification, value positioning, objection handling, follow-up, negotiation, and closing techniques.
• Ability to conduct frequent outbound calls, build rapport quickly, handle rejection, and prospect consistently.
• Proficiency with Salesforce or comparable CRM, calling and messaging platforms, email tools, quoting resources, and standard productivity software.
• Acute attention to detail, specifically entering and maintaining a very high level of data integrity based on information gathered during customer interactions.

Benefits:

• Medical, Dental and Vision Insurance
• Company paid Life Insurance and AD&D
• Long Term Disability Insurance
• Flexible Spending Accounts
• 401K with company contributions, including discretionary Profit-Sharing contributions
• Holiday, Vacation and Sick paid time off
• Complementary internet connection

Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 23 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.

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