Customer Experience Power Parts Representative
| Verified Pay check_circle | Provided by the employer$20.00 - $21.00 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Lebanon, Tennessee |
Compare Pay
Verified Pay check_circleProvided by the employer$15
$18.42
$20.50
$24.25
About this job
Customer Experience Power Parts Representative
Permobil has a position open for a Customer Experience Power Parts Representative
Pay Range: $20.00 - $21.00 per hour
Shift: 1st Shift
Schedule: Full-time Onsite
Location: Lebanon
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Build what's next at Permobil.
Permobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives-helping people live with greater independence, dignity, and freedom.
We are entering our next phase of growth by:
Driving faster, breakthrough innovation
Building a world-class, resilient manufacturing system
Delivering exceptional customer experiences that build lifelong loyalty.
Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact at scale.
Join us in shaping the future of mobility.
Your Role in Our Mission
The Power Wheelchair Parts Customer Service Rep is responsible for providing exceptional support to customers by answering inquiries, processing orders, and coordinating parts fulfillment. This role combines product knowledge with customer service skills to ensure timely and accurate delivery of wheelchair components and accessories.
Answer incoming phone calls and emails regarding power wheelchair parts.
Provide product information, availability, and pricing to customers.
Assist customers in identifying correct parts based on wheelchair models and issues.
Enter and manage orders in the system accurately and efficiently.
Verify part numbers, shipping details, and payment information.
Coordinate with warehouse or service teams to ensure timely fulfillment.
Maintain records of customer interactions and transactions.
Generate order confirmations, and shipping updates.
Highlight cross-functional collaboration and ownership.
Emphasize continuous improvement and efficiency.
What You'll Bring
One to three years of experience directly woking in a call center.
High school diploma or equivalent.
Strong verbal and written communication skills.
Basic computer proficiency (e.g., order entry systems, email, spreadsheets).
Experience in medical equipment, mobility products, or customer service.
Customer-focused mindset with patience and empathy.
Attention to detail and accuracy in data entry.
Ability to multitask and manage time effectively.
Problem-solving and conflict resolution skills.
Ability to thrive in a fast-paced, evolving environment.
Strong problem-solving mindset.
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Pay Transparency
The expected pay range for this role is $20.00 - $21.00 per hour. Final compensation will depend on factors such as experience, skills, and internal equity.
In addition to base pay, Permobil offers our full-time employees the following:
Medical, Dental, and Vision benefits that begin on your first day
HSA contribution matching up to $1,600/year
401(k) Retirement - 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.
Generous PTO policies
100% Employer paid LTD, STD, and Life Insurance plans
Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information."
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Additional Details
For more information about the role or the recruitment process, please contact Caitlyn Mayhew, Talent Acquisition Specialist at caitlyn.mayhew@permobil.com or by faxing 1-888-686-4559. Zach Blaisdell, Talent Acquisition Partner at zach.blaisdell@permobil.com or by faxing 1-866-686-4559.
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About Permobil
Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we've been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions.
Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.
For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy Notice
Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Please respect that we do not wish recruitment assistance or advertising. We decline calls from recruitment and advertising providers.
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