Order Management Specialist

We are looking for an Order Management Specialist to support post-sales operations and ensure customer purchase orders are processed with precision and urgency. This Long-term Contract position is based in Herndon, Virginia, and focuses on validating order details, coordinating with internal teams, and maintaining accurate records throughout the order lifecycle. The ideal candidate brings strong attention to detail, sound judgment in handling exceptions, and the ability to work confidently with sensitive business information in a fast-paced environment.

Responsibilities:
• Examine incoming purchase orders to confirm they match approved quote details, including term lengths, item selections, pricing, quantities, and partner relationships.
• Enter orders and related product data into Salesforce with a high degree of accuracy and completeness.
• Coordinate handoffs with fulfillment partners by sharing required order information and tracking progress through completion.
• Update order records promptly after fulfillment activities are completed to keep system data current and reliable.
• Evaluate unusual or non-standard order situations and facilitate internal approval steps based on deal terms and order attributes.
• Prepare and provide proof of delivery documentation when needed to support customer requests and order closeout activities.
• Support post-sales order management processes involving contract compliance, requisition validation, and approved purchasing documentation.
• Assist with complex order scenarios, including multi-channel transactions and government-related purchase order workflows, when applicable.• Experience in order entry, purchase order review, and post-sales support within a high-volume business environment.
• Proficiency with Salesforce, including maintaining accurate records and supporting order management activities.
• Working knowledge of approval workflows, contract compliance, and contract closeout processes.
• Ability to verify detailed commercial information such as pricing, quantities, subscription terms, and customer or partner entities.
• Strong written and verbal communication skills for collaborating across internal teams and following through on open items.
• Proven ability to protect confidential business information and demonstrate professionalism in sensitive situations.
• Excellent organizational skills and close attention to detail when managing multiple orders and deadlines.
• Experience with complex government or channel-based purchase orders is preferred.