Dispatcher

We are looking for a dependable Dispatcher to join a construction-focused team in Northwood, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, delivers strong customer support, and keeps daily scheduling and service coordination running smoothly. The role is fully onsite and works closely with service and operations teams to manage calls, organize dispatch activity, and support field responsiveness from Monday through Friday.

Responsibilities:
• Coordinate daily dispatch activity by assigning service calls and scheduling field personnel based on workload, urgency, and availability.
• Serve as a central point of contact for customers, responding to inquiries professionally and providing timely updates on job status and service timelines.
• Maintain accurate service records, call details, and scheduling information within dispatch and related computer systems.
• Communicate with technicians, service leadership, and operations staff to keep work progressing efficiently and address changes as they arise.
• Monitor open service requests and follow through to help ensure appointments, work orders, and logistics are handled in an organized manner.
• Support office operations by managing inbound calls and helping prioritize service needs in a fast-paced environment.
• Review dispatch information for completeness and accuracy so work can be executed without unnecessary delays.
• Contribute to dependable day-to-day coverage by maintaining consistent attendance and reliable follow-up on assigned tasks.• Prior experience in dispatching, service coordination, or a related logistics support role.
• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.
• Demonstrated customer service experience in a call center, service desk, or high-volume support setting.
• Comfort using dispatch software, scheduling systems, and general computer applications to manage daily work.
• Ability to coordinate multiple priorities while staying organized and responsive in a fast-moving environment.
• Proven reliability, professionalism, and commitment to consistent attendance.
• Experience supporting field service, contractor, or construction-related operations is preferred.