Collections Specialist

We are looking for a Collections Specialist to join our team in Norfolk, Virginia in a Contract to Permanent role. This position focuses on managing outstanding advertising-related receivables while delivering responsive support to customers with billing questions or account concerns. The ideal candidate brings strong organization, sound judgment, and a consistent approach to reducing past-due balances across a range of advertising services.

Responsibilities:
• Manage collection activities for advertising accounts by following up on past-due balances and encouraging timely payment.
• Investigate billing concerns, clarify account discrepancies, and work directly with customers to reach accurate resolutions.
• Support receivables for multiple advertising offerings, including print, digital, creative, and other related services.
• Maintain detailed account records, document collection efforts, and track progress on delinquent balances.
• Communicate professionally with clients to address payment issues while preserving strong business relationships.
• Review aging reports and prioritize outreach efforts to improve cash flow and reduce outstanding receivables.
• Collaborate with internal teams when account adjustments or billing corrections are needed to resolve customer concerns.• 3+ years of experience in collections, accounts receivable, or a related credit and billing environment.
• Background in commercial collections, consumer collections, or both.
• Working knowledge of collection procedures, billing practices, and delinquency management.
• Ability to research account issues and resolve billing discrepancies accurately and efficiently.
• Strong attention to detail with the ability to stay organized while managing multiple accounts.
• Effective written and verbal communication skills for customer interactions and internal coordination.
• Dependable work style with the ability to follow through on collection activities and deadlines.