Account Manager

Company Description Prime Landscaping & Snow Removal is a full-service outdoor property company with a unique design/build philosophy that emphasizes end-to-end ownership of each project by a single landscape designer. With over 30 years of experience, the team focuses on fine details to keep client properties looking and functioning at a high standard. In addition to landscaping, the company has expanded into excavation, demolition, trucking, and hauling, and operates a nursery offering a wide variety of rocks and colored mulch. Fully licensed and insured, Prime Landscaping & Snow Removal provides comprehensive services, including snow and ice removal, lawn and garden care, planting and removal, seasonal cleanups, stone and hardscaping, irrigation and drainage, and more. The company positions itself as a one-stop shop for all outdoor property needs.

Role Description The Account Manager is a full-time, on-site role based in Park City, UT, responsible for managing client relationships and ensuring high-quality service delivery across landscaping, snow removal, and related services. Day-to-day responsibilities include serving as the primary point of contact for clients, understanding their property needs, and coordinating with design, operations, and field teams to schedule and oversee work. The role involves preparing and presenting service proposals, tracking project progress, resolving issues, and ensuring projects are completed on time, within scope, and to client satisfaction. The Account Manager will monitor service quality, manage renewals, support upselling of additional services, and maintain accurate records in company systems. Collaboration with internal teams, occasional site visits, and proactive communication with clients are key components of this position.

Qualifications

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• Client relationship and account management skills, including communication, problem-solving, and conflict resolution.
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• Project coordination abilities covering scheduling, workflow oversight, and collaboration with field and operations teams.
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• Basic understanding of landscaping, snow removal, and related outdoor property services, with the ability to learn technical details as needed.
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• Organizational and administrative skills, including record keeping, proposal creation, and use of office and CRM software.
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• Strong attention to detail, time management, and ability to handle multiple accounts and priorities simultaneously.
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• Comfort with on-site work, including regular property visits and occasional outdoor conditions across seasons.
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• Prior experience in account management, customer service, or operations in landscaping, construction, or related industries is beneficial.
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• High school diploma or equivalent required; post-secondary education in business, management, or a related field is an asset.
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