Enhancement Logistics Coordinator

The Enhancement Logistics Coordinator (ELC) manages intake and initial processing of all out-of-scope project requests from the CASE customer network. The ELC interprets, clarifies, and formats the scope of work for clarity and completeness, solicits competitive proposals from local service providers, enforces a 48-hour proposal turnaround, and prepares completed proposals for handoff to the Enhancement Coordinator.

Job Duties:

• Receive and log all incoming out-of-scope project requests from customers and internal channels.
• Contact customers to request missing information or clarify site-specific details.
• Rewrite or reformat SOWs to ensure vendors can clearly understand and price the work.
• Identify appropriate local service providers based on geography, capability, and scope requirements.
• Dispatch Statements of Work (SOWs) to vendors and communicate submission timelines, expectations, and requirements.
• Enforce a 48-hour proposal turnaround and follow up with vendors to ensure timely responses.
• Collect and organize vendor proposals, verifying pricing accuracy, scope alignment, and project timelines.
• Ensure proposals meet client formatting requirements, communication standards, and approval of workflows.
• Validate labor assumptions, material costs, subcontractor bids, and margin targets to support accurate and profitable pricing.
• Prepare proposal packages for the Enhancement Coordinator and highlight any risks, concerns, or scope issues.
• Track vendor responsiveness and escalate recurring performance or communication issues.
• Maintain accurate intake, proposal tracking, and communication records within CASE systems.
• Partner with operations leadership to resolve pricing disputes, scope of work clarifications, and urgent proposal escalations.