Team Lead
| Verified Pay check_circle | Provided by the employer$14 - $16 per hour |
|---|---|
| Hours | Full-time |
| Location | 5707 US-10 Stevens Point, Wisconsin open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays below average compared to similar jobs in your area.
$15.00
$58.24
$88.41
About this job
Job Description
Job Description
What You’ll Do We use eVerify to confirm U.S. Employment eligibility.
About the Role
Ready to lead with Courage, Humility, Integrity, and Love? As a Shift Lead, you’ll help direct an efficient workflow, support store operations, and serve as the go‑to leader when the Store Leader is away. You’ll be a role model for baristas, a champion of Amazing customer experiences, and a key player in driving store profitability. If you love people, coffee, and leadership — this is your moment.
What You’ll Do
Lead the Customer Experience
- Ensure every guest receives a consistent, quality experience
- Execute brand recipes and techniques with precision
- Resolve customer concerns with positivity and professionalism
- Lead your team in delivering an Amazing experience every time
Keep the Store Running Smoothly
- Maintain speed of service during high‑volume peaks
- Stay calm, anticipate guest needs, and manage workflow efficiently
- Use downtime wisely to prep for the next rush
Train & Develop Your Team
- Assist the Store Leader with onboarding and training new team members
- Build strong working relationships with the team
- Identify motivation factors and provide clear, constructive feedback
- Reinforce performance standards set by Hart Family Coffee
Drive Sales & Profitability
- Seek opportunities to increase sales through consistent upselling
- Hold baristas accountable to upselling standards
- Understand key store metrics and help improve overall performance
Operational Expertise
- Be the subject matter expert in:
- Cash handling
- POS system
- Operational procedures
- Health & sanitation standards
- Store business metrics
- Serve as a keyholder and master all opening/closing procedures
- Ensure all team members follow Hart Family Coffee procedures and safety guidelines
Support Store Leadership
- Help find coverage for open shifts
- Assist with administrative duties as requested
- Communicate business health clearly to the team
Qualifications
- Available for 25+ hours per week
- Passion for people and leadership
- Willingness to master brand recipes and techniques
- Strong communication and teaching skills
- Ability to work cooperatively in a team environment
- Excellent problem‑solving skills and attention to detail
- Dependability, integrity, and adaptability
- Energetic, fast‑paced, flexible work style
- Desire to grow with a rapidly expanding company
Why You’ll Love Working Here
- Fun, positive team culture
- Leadership growth opportunities
- Flexible scheduling
- A chance to make an impact every shift
- Coffee perks (of course!)
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Full-time Jobs Gig Jobs Part-time Jobs Posting ID: 1297242505 Posted: 2026-10-29 Job Title: Team Lead
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