Lending & Sales Advisor

The Lending & Sales Advisor is responsible for processing incoming consumer loan applications, including HELOC?s, through various channels within our loan origination systems. Must have the ability to cross-sell appropriate loan products and effectively communicate denials in a manner that ensures compliance with all Credit Union policies and procedures.

• Demonstrates a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results to ensure the Credit Union maximizes lending and sales opportunities.
• Consistently demonstrates the ability to think independently by effectively responding to each individual member?s unique situation.
• Commands a thorough knowledge of the lending process from application to closing.
• Demonstrates an unsurpassed commitment to exceptional service and teamwork that ensures a WOW experience for the member.
• Is fully knowledgeable of all credit union products and services to benefit the member and enhance the quality and depth of the member relationship.
• Displays confidence in presenting appropriate solutions to fit our member?s needs and can clearly and efficiently communicate, both orally and written, with members and staff at all levels.
• Is proficient with applicable technology. Meets all department, team, and individual goals for closing loans and selling ancillary products.
• Responds to questions and provides information requested by internal and external members.
• Builds rapport with fellow teammates and other credit union staff. Fosters a spirit of cooperation to ensure the success of the team.
• Performs all duties in compliance with all state and federal regulations and VFCU policies and procedures.
• Communicates with members applying for a loan from all channels to include designated branches, online, phone, etc. Interviews loan applicants, gathering the required information for a loan application. Explains loan options, rates, terms and any collateral requirements. Gathers all required information and submits a complete loan package to the underwriter for decisioning. Ensures timely follow up on all applications according to queue maintenance procedures. Obtains all required information and any requested by the Underwriter. Contacts member regarding the decision. If loan is automatically approved, ensures that the approval is valid.
• Processes and disburses all loan requests. Ensures all loan documentation is accurate, complete and that all required signatures have been obtained on all forms.
• Follows up with members within the required time frame regarding any documentation that must be returned to the Credit Union, especially those documents dealing with collateral such as but not limited to DMV forms, Insurance forms, etc. Overcomes objections with persuasion and persistence.
• Prioritizes work to achieve goals and meets required time frames and deadlines.
• Every effort must be made to have loans disbursed and funded by close of business on the day the loan application is received.
• Scrutinizes all information and documentation, contacts fraud analyst for consultation and review if there is suspicion of fraud.
• Actively participates in and completes all ongoing required loan and sales training.
• Knows how to access all credit union policies and procedures and understands them to ensure compliance with all internal and government rules and regulations.
• Maintains a dependable record of attendance and timeliness.

Education, Experience & Skills

• Two to five years of experience in the consumer loan sales and service industry
• Banking or credit union experience preferred
• High school diploma or equivalent education

Pay Range and Schedule:

• This position is a Grade 7, with a pay rate ranging from $22.60 to $26.50 per hour with the opportunity to earn incentives.
  • The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
  • The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
• Full Time, typically 36-40 hours per week
• Schedule will be based around hours of operation, which are as follows:
  • Monday to Friday- 8:30am to 5:30pm
  • Flexibility to occasionally work early or late hours, typically with advance notice