National DCA - Patrol Support Technician

• Assisting with installs and ensuring the completion of tasks
• Maintaining accounts post installation
• Obtaining Meters from customer devices remotely, via email and phones calls
• Data Entry, Creating excel spreadsheets, and Remote Onboarding
• Overseeing the many DCA’s on many accounts while maintaining device health report.
• Organizing and documenting reports and paperwork.
• Sending Emails, Labels, Patrol Boxes, and software links to New and or existing customers.
• Adding Machines to Contract from your Desk / Remotely.
• Ensuring customer’s satisfaction while keeping a positive relationship.
• Contribute, or otherwise assist
• Assisting other divisions within DEX Imaging.
• Office position.
• Review customer to proactively look at non-reporting printers and or stage devices.
• Monday through Friday 8:00 am- 5:00 pm.

• High School Diploma; Bachelor’s Degree (BSc/BA); or 2+ years of experience in an administrative capacity and/or training; or equivalent combination of education and experience.
• Experience in order processing and shipping preferred  
• Excellent verbal and written skills.  
• Well organized and detail oriented.  
• Able to demonstrate the ability to undertake the above responsibilities
• Resilient to coping with high demands, multitasking, prioritizing duties, work under pressure.
• Able to demonstrate initiative and a proactive approach to daily tasks
• Self-motivated and able to take responsibility
• Punctual and Reliable
• To build positive relationships and all levels both internally and externally.
• Able to work independently as well as part of an effective team
• Work on tight deadlines
• Able to manage sensitive and confidential information

• Exceptional customer service abilities
• Effective verbal and written skills.
• Strong initiative, with the ability to stay focused on detail and accuracy
• The aptitude to learn and understand the copier services industry
• Well-organized and detail oriented.

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