Turnkey - Sales Specialist

Job Title: Turnkey – Sales Specialist
Reports To: Store Manager / Assistant Manager
Employment Type: Full-Time or Part-Time
Schedule: Days, Evenings & Weekends (as needed)

As a Turnkey – Sales Specialist at The Fort, you'll play a vital leadership role by opening and closing the store, supporting the sales team, and driving a high standard of customer service. You'll help train new staff, maintain merchandise presentation, and ensure the store runs smoothly during your shift. This role is ideal for individuals who are proactive, dependable, and passionate about providing a memorable shopping experience while leading by example.

• Open and close the store following company procedures (turnkey duties)

• Provide floor leadership and support to retail sales associates

• Assist with recruiting, onboarding, and training new team members

• Assign tasks to staff and ensure responsibilities are fulfilled efficiently

• Monitor team performance and provide constructive coaching

• Deliver outstanding customer service by anticipating needs, answering questions, and resolving concerns

• Process sales transactions, manage cash handling, and operate POS systems accurately

• Stock shelves, merchandise product displays, and maintain store cleanliness

• Complete department paperwork, inventory checks, and report stock levels

• Foster a positive and team-oriented environment that encourages motivation and performance

• Maintain expert-level product knowledge and be a go-to resource for staff and customers alike

• Prior retail or leadership experience preferred

• Strong communication and interpersonal skills

• Ability to lead and inspire a team while remaining hands-on

• Organized, reliable, and detail-oriented

• Proficiency with basic computer programs and POS systems

• Must be able to work a flexible schedule, including weekends and evenings

If you're ready to take on a leadership role and help create the best shopping experience for our guests, join The Fort as a Turnkey – Sales Specialist.