Customer Service Tech I - Bryan

FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.

Position Objective

• Provide 1st level customer support to FIBERTOWN clients
• Monitor and support facility and network health objectives
• Assist in collecting performance metrics of facility systems
• Assist in service delivery functions as necessary

Performance Standards

• Providing exceptional customer service to all customers, suppliers, and employees.
• Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
• Complying with Astin policies and procedures.
• Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
• Communicating work progress and significant issues to your supervisor.

General Responsibilities

• Provide telephone support for FIBERTOWN clients
• Monitor and escalate issues to various responsible parties
• Respond to inquiries and requests for assistance with computer systems or network
• Follow basic procedures and scripts
• Identify problems, troubleshoot and provide advice to assist users
• Documentation
• Other duties as assigned

Qualifications

• Minimum HS diploma or equivalent with some college preferred
• Excellent telephone and customer service skills
• Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
• Basic understanding of networking and networking components

Good written and verbal communication skills required

We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.

Fibertown is an Equal Opportunity Employer.

 

Job Posted by ApplicantPro