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Provided by the employer
Verified Pay check_circle $18 - $18.83 per hour
Hours Full-time
Location Richmond, Virginia

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Verified Pay check_circleProvided by the employer
This job pays $0.79 per hour more than the average pay for similar jobs in your area.

$15.05

$17.62

$18.41

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About this job

Job Description

Job Description
Member Account Specialist
*This is a 1-year contract position
*Onsite – Local to Richmond, VA only, please
*Hours: 8:00 AM – 6:00 PM

Responsibilities:
  • This position will work at our call center on the phone and in person at one of our designated branch locations
  • Inform, educate, and advise members, regardless of the individual circumstances.
  • Perform transfers, withdrawals, loan payments by transfer, and advances from lines of credit by transfer or check.
  • Take check orders over the phone and process credit card payments and other consumer loan payments.
  • Assist members with the transfer program, payroll deductions, direct deposit, stop payments, account-based inquiries, consumer loan and credit card inquiries.
  • Promote the credit union by cross-selling products and services focusing on department goals and member needs.
  • Cash handling and teller duties when applicable.
  • Handle member inquiries and solve problems.
  • Other duties may be required and assigned by the manager.
  • Comply with all published DECU & regulatory policies and procedures including, but not limited to, Risk Management policies.
  • Complete all required, ongoing enterprise-level training including, but not limited to, BSA, OFAC, and Information Security.
  • Report all Risk Management Policy violations in accordance with policy
Top Required Skills:
  • MUST have minimum 1+ year experience banking experience, either as a front desk teller (not seeking a candidate who worked in the back office for this role)
  • MUST have minimum 1+ year experience in a call center position related to the finance industry, handling customer calls/problem resolution such as banking account questions
  • Must be able to operate a computer and other office equipment
  • Must be skilled when working with details such as numbers and names
  • Must have the ability to effectively communicate with members both verbally
    and in writing
  • Must have the ability to consistently provide excellent professional service
  • Must be able to work in an environment of multi-tasking
  • Must be able to exercise active listening and problem-solving skills in complex
    conversations, offering patience and support
  • Must have prior experience in a Customer Service and/or Problem Resolution role
  • MUST have prior banking experience as a teller

Soft Skill Requirements:
  • Strong work ethic
  • Adaptability
  • Time management
  • Organizational skills
  • Stress management
     
Education:
  • Minimum High School Diploma or GED
     
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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Posting ID: 1297354784 Posted: 2026-09-27 Job Title: Member Account Specialist
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Member Account Specialist