Customer Service Representative

Customer Service Representative

About the Role

We are looking for a friendly, organized, and customer-focused team member to join our Customer Service team. This position works directly with customers, helping them with flower selections, orders, questions, and general service needs.

The ideal candidate enjoys working with people, has strong attention to detail, and can stay organized and calm in a fast-paced environment. Experience with flowers or the floral industry is a plus, but we are also open to candidates who are willing to train.

Core Responsibilities

Customer care:

•Greet and assist walk-in customers in a friendly and professional manner.

•Answer customer questions by phone, email, and other online channels.

•Provide recommendations and basic guidance on flower varieties, availability, and care.

•Build positive relationships with customers and provide a welcoming experience.

Order Processing:

•Take and accurately enter customer orders for pickup.

•Process cash, credit card, and other customer payments.

•Confirm order details, availability, pricing, and delivery or pickup information.

•Communicate with customers and internal teams to ensure orders are completed accurately and on time.

Product Maintenance:

•Change water and maintain buckets and flower displays.

•Help keep the customer-facing areas clean and organized.

•Maintain proper handling and care of flowers to help maximize freshness and quality.

Issue Resolution:

•Respond to customer concerns and work to find timely solutions.

•Assist with delivery delays, order changes, and other customer service issues.

•Coordinate with sales, warehouse, and design staff to fulfill customer requests.

•Escalate issues when needed and communicate clearly with the appropriate team members.

•Be a team player and be willing to assist and learn from team members.

Qualifications & Skills

•Education: High School Diploma or equivalent is required

•1–2 years of customer service, call center, retail, or related experience.

•Able to lift 5 - 25 lbs

•Strong verbal and written communication skills in English and Spanish.

•Friendly, professional, and confident communication style.

•Strong attention to detail and accuracy.

•Ability to multitask and stay organized in a fast-paced environment.

•Ability to speak clearly in a well-modulated voice using good diction

•Basic computer skills and ability to learn new software and systems.

•Comfortable working with customers in person, over the phone, and through written communication.

•Ability to work effectively as part of a team.

•Knowledge of cut flowers, flower care, or the floral industry is a plus.

Working Conditions

•This is a fast-paced environment, especially during peak floral holidays such as Valentine's Day and Mother's Day.

•Must be willing to work extended hours and overtime when needed to meet business demands.

•Work schedules and shifts may change based on department needs, seasonal volume, and company programs.

•Holiday time off may be limited during periods of high order volume.

•This position will require standing, walking, and handling flower buckets and products throughout the workday.

Pay: $20-$25 depending on experience