Training Specialist II

Training Specialist II

Louisville KY 40202(Hybrid)

2 plus years long term contract

Pay: $40/hr on w2

Job Summary
Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Client Energy Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer expereince. This individual will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information. The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures. Additionally, this individual will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy.

Callouts:
- Looking for a Candidate that can develop content/deliver it.
- A candidate that can become a subject matter expert.
- This is a Hybrid role at Louisville, but they can report to any office in KY. Tues- Thurs (Manager is also flexible with the days)

Job Responsibilities
• Organizes, develops, plans, and executes all facets of the CLIENT Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training.
• Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams.
• Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs
• Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy
• Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices.
• Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities
• Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training expereince

Education/ Experience
• Bachelor’s degree or at least five years of progressive training experience. Utility experience is preferred but not required.
• A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning.
• Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required.
• Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders
• A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software.
Preferred Qualifications
• Possesses knowledge and understanding of Client Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively

Indotronix, founded in 1986 in New York, is a leading provider of IT, Engineering, Clinical, Scientific, and Professional staffing solutions.
As part of the Indotronix Avani Group, the company serves Fortune 500 organizations across diverse industry verticals.
With decades of industry experience and long-standing client relationships, Indotronix is recognized as a trusted talent and consulting services partner.