Experienced Customer Service Representative & Data Entry Associate

Key Responsibilities

• Customer Support: Answer incoming phone calls promptly and professionally, providing exceptional service on every interaction.
• Order Management: Assist customers with placing new orders, tracking existing shipments, and issuing replacements for damaged goods.
• Product Data Entry: Input and update product details, inventory information, and customer records in our internal database with high accuracy.
• Administrative Support: Perform light paper filing, maintain organized record systems, and assist with general office tasks as needed.

Qualifications & Requirements

• Experience: 2+ years of experience in customer service and data entry roles.
• Communication: Excellent verbal and written communication skills with a positive, phone-friendly manner.
• Technical Skills: Strong typing speed and accuracy; comfortable navigating data management software and order systems.
• Problem-Solving: Ability to handle customer issues, damaged shipments, and inquiries with empathy and efficiency.
• Organization: High attention to detail with the ability to multitask and maintain organized paper and digital files.

Schedule & Work Environment

• Shift: Monday through Friday, 8-5
• Work Location: 100% In-Office

Benefits

• Competitive hourly pay (based on experience)
• Friendly, supportive team environment
• Opportunities for growth within the company

About Creole.net
Creole.net is dedicated to delivering top-tier service and quality products to our customers. We are seeking a reliable, detail-oriented, and friendly Customer Service & Data Entry Associate to join our on-site team. If you thrive in a fast-paced environment and take pride in resolving customer needs while keeping operations running smoothly, we want to hear from you!