Property Operations Specialist - ASU Herberger

• Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication and follow-up.
• Act as a dispatcher for maintenance technicians as needed.
• Track work order response times to meet standards for routine, emergency, and preventative maintenance.
• Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
• Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
• Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing. 
• Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
• Schedule apartment entries and deliver notices for inspections and maintenance.
• Support accounts receivable processes, including data entry and resident follow-up.
• Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
• Assist with ordering, receiving, and verifying shipments of supplies.
• Uphold confidentiality of property information and adhere to key policy.
• Other duties as assigned by supervisor.  

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities.  No matter their position or duration at the organization, everyone picks up trash.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

• At least 2 years’ of administrative experience
• High school graduate or equivalent
• Strong administrative and customer service skills

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
•  Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program

American Campus Communities

As the nation's best-in-class student housing company, we are passionately committed to serving the needs of our residents, parents, and college and university clients. We currently manage more than 200 on- and off-campus communities across North America. While we happen to be the largest company in our industry, our goal has always been and will remain to be the best.

It's the dedication of our employees that has allowed American Campus to grow from a small operator to the industry leader. To attract and retain such exceptional talent, we have created a work environment that is motivating and rewarding. We have been named one of the best companies to work for by Texas Monthly magazine and one of America's Most Trustworthy Companies by Forbes.

If you are a hard-working, reliable and fun-loving employee, we've got a place for you. In return, we offer opportunities, diversity, stability, job training and growth. Come join the American Campus family.