Front Office Receptionist/Billing coordinator

The Front Office Receptionist/Billing Coordinator plays a vital role in managing day-to-day front desk operations, including appointment scheduling and customer service, while ensuring accurate billing coordination using in-house software. This position involves frequent interaction with 20-50 customers daily and requires handling confidential patient or client information with discretion. The role is closely supervised, supporting efficient communication and smooth administrative workflow within the office.

Responsibilities

• Schedule and manage appointments efficiently
• Provide responsive and courteous customer service
• Coordinate billing activities using in-house software
• Handle incoming telephone calls professionally
• Maintain clear and effective communication with clients and staff
• Answer phone queries promptly and accurately

Required Qualifications

• Proficiency in Microsoft Office
• Experience with billing software
• Strong customer service skills
• Accurate data entry abilities
• Proper telephone etiquette
• Excellent communication skills
• Organizational skills to manage multiple tasks
• Effective time management
• Ability to solve problems efficiently

Preferred Qualifications

• 3+ years experience in front office or billing coordination roles
• High School Diploma or equivalent