Orthopedic Medical Assistant

We are seeking a dependable and detail-oriented Orthopedic Medical Assistant to support physicians, advanced practice providers, and clinical staff in a busy orthopedic practice. The Medical Assistant will perform a combination of routine clinical, administrative, and patient-support duties to help maintain efficient patient flow, accurate documentation, and a high-quality patient experience.

This role requires strong communication skills, attention to detail, comfort working in a fast-paced environment, and the ability to support patients throughout their visit—from reception and registration through clinical intake, provider evaluation, and visit completion. The ideal candidate is self-motivated, organized, able to multitask effectively, and committed to maintaining patient confidentiality and safety.

Clinical Support

• Prepare patients for orthopedic visits by escorting them to examination rooms and obtaining relevant visit information.
• Document medications, vital signs, and the patient’s chief reason for the visit in the electronic medical record.
• Perform routine screening and measurement procedures, including height, weight, blood pressure, pulse, and temperature.
• Assist with patient positioning and prepare examination rooms, equipment, and supplies for provider examinations and approved office procedures.
• Collect blood and other laboratory specimens as requested by the physician or licensed provider, following training, facility policy, and applicable regulations.
• Perform routine, authorized laboratory tests and accurately document or transcribe results without interpretation.
• Obtain prior test results, imaging reports, laboratory results, and medical records from outside laboratories, radiology facilities, hospitals, and physician offices.
• Enter proposed orders into the EMR for review, authorization, and signature by a licensed independent provider.
• Reinforce provider instructions and explain approved treatment procedures, medications, diets, follow-up plans, and patient instructions in a clear and respectful manner.
• Support the clinical team with orthopedic patient-care coordination, including tracking orders, referrals, imaging, and follow-up needs.
• Clean examination rooms after each patient and prepare rooms for the next appointment or scheduled procedure.
• Clean, disinfect, and sterilize instruments as assigned and according to organizational policy, infection-prevention standards, and manufacturer instructions.
• Safely handle and dispose of contaminated supplies in accordance with OSHA, infection-control, and facility requirements.
• Maintain appropriate inventory levels in examination rooms and submit supply orders as needed.

Patient Flow and Administrative Support

• Follow established patient-flow procedures, including reception, registration, clinical intake, laboratory coordination, and escorting patients to the provider.
• Support visit-completion procedures by receiving encounter and referral forms, scheduling follow-up appointments, coordinating outside referrals, and updating visit logs.
• Answer incoming phone calls professionally and assist with routine scheduling, administrative questions, and message routing.
• Create and update telephone encounters in the EMR when documenting patient concerns, requests, and follow-up communications.
• Route patient messages, refill requests, clinical concerns, and administrative requests to the appropriate clinical staff member or provider.
• Schedule appointments, referrals, testing, and follow-up visits as directed.
• Maintain accurate, complete, and timely EMR documentation.
• Protect patient privacy and maintain confidentiality in compliance with HIPAA, organizational policies, and applicable New York State requirements.
• Work collaboratively with front-desk staff, providers, nurses, medical assistants, and other team members to support efficient daily operations.

Qualifications

• High School Diploma or GED required.
• Graduate of an accredited Medical Assistant program required.
• Prior medical assistant, orthopedic, musculoskeletal, sports medicine, urgent care, surgical, or outpatient clinical experience preferred.
• Computer and electronic medical record experience required.
• Knowledge of orthopedic terminology, musculoskeletal conditions, imaging workflows, referrals, and outpatient clinical procedures is preferred.
• Phlebotomy training or experience preferred.
• Strong verbal and written communication skills and professional phone etiquette.
• Excellent organizational, analytical, and multitasking skills.
• Ability to meet deadlines, manage competing priorities, and remain effective in a high-volume, high-stress environment.
• Self-directed, self-motivated, dependable, and able to identify when additional information or guidance is needed.
• Strong attention to detail and commitment to accurate documentation.
• Ability to work collaboratively as part of a multidisciplinary clinical team.