Logistics Service Coordinator -

We are the nation's leading oversized, bulky, and heavy warehousing, shipping, and delivery company. Our damage-free processes lower costs for customers, and we offer the quintessential residential delivery experience for oversized, bulky, and heavy deliveries.

   Key Job Functions

•                     Motivation of all partners within the region

•                     Key Tasks include but not limited to: PPR management- dock search, resources needed, POD’s

•                     Understand performance metrics and the ability to communicate them to our delivery partners.

•                     Work on developing Partnerships with our delivery partners through phone calls and emails building the relationship.

•                     Review dashboards daily and communicate with Partners to ensure smooth receipt of product.

•                     Track and report inventory and deliveries.

•                     Work with the Regional Manager to develop Corrective Acton Plans for continuous improvement.

•                     Support, assist, and collaborate with other team members of the FragilePak team.

•                     Monitor orders to ensure moving to Partner timely and resolving issues that may occur during transportation

•                     Create action plans with Partners to improve overall performance

•                     Working reports and resolving issues prior to customer escalations

•                     Manage emails for customer requests

Competencies

•                     Building relationships with our Customers and Partners over the phone.

•                     Ability to work closely with individuals from diverse cultures, backgrounds, and geographies.

•                     Data analytic skills.

•                     Ability to perform day-to-day planning and prioritization of shipments in collaboration with Customers and Partners

•                     Excellent written and verbal communication skills with the ability to learn and adapt to a changing team-based work environment.

•                     Very high comfort level with phones, G-Suite, learning job-related software.

•                     Organizational skills, which include management of multiple priorities, working well under pressure, learning in a changing environment, and attention to detail.

•                     Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines accurately and on time.

•                     Relationship Management skills a plus

Basic qualifications

•                     High School Diploma required.

•                     Minimum 1 year experience in logistics or customer service.

•                     Intermediate Excel skills.

•                     Must be personable over the phone (minimal e-mail correspondence)

•                     A passion for building and working within a successful team

•                     Strong analytical, problem solving and decision making

•                     Ability to work independently with minimal supervision while collaborating with other team members

•                     Good written and oral communication skills

•                    Ability to work in a fast paced, dynamic environment

Other Duties

•                    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Your customers depend on timely delivery, Damage-Free handling, and professional delivery personnel.
Every delivery is focused on the customer having a positive delivery experience.