Patient Care Coordinator

Patient Service Representative – Physical Therapy

Location: Optum Physical Therapy - 3 Delaware Drive, New Hyde Park, NY 11042
Pay Rate: $19/hr (Paid Weekly)
Schedule: Monday–Friday; primarily closing shifts Monday, Wednesday, and Friday, with mid shifts Tuesday and Thursday. Flexibility available.
Contract to Hire: 08/31/2026 to 08/31/2027
Allmed Benefits: Vision, Health, Dental Insurance and 401(k)

Position Overview

We are seeking a professional, dependable, and patient-focused Patient Service Representative to support front-desk operations at an outpatient physical therapy location. This position will serve as a primary point of contact for patients and will be responsible for providing excellent customer service while ensuring efficient daily clinic operations.

The ideal candidate will have a strong background in customer service and healthcare, excellent communication skills, and the ability to prioritize patient needs in a busy clinical environment.

Key Responsibilities

• Greet and assist patients in a professional and welcoming manner.
• Check patients in and out efficiently and accurately.
• Collect patient payments and maintain accurate payment records.
• Answer incoming telephone calls and assist patients with questions and requests.
• Provide exceptional customer service while maintaining patient confidentiality.
• Prioritize patient needs and accommodate patients whenever possible.
• Assist with daily administrative tasks and office operations.
• Maintain and update spreadsheets and other administrative records.
• Ensure patient information is entered and maintained accurately.
• Communicate effectively with clinical and administrative staff.
• Help maintain an organized and professional front-desk environment.
• Perform other administrative duties as assigned.

Required Qualifications

• Previous customer service experience required.
• Healthcare or medical office experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional, friendly, and patient-focused demeanor.
• Strong attention to detail and accuracy.
• Comfortable working with computers, spreadsheets, and office software.
• Ability to work effectively in a fast-paced healthcare environment.
• Reliable attendance and flexibility with scheduling.

Schedule

The preferred schedule includes:

• Monday: Closing shift
• Tuesday: Mid shift
• Wednesday: Closing shift
• Thursday: Mid shift
• Friday: Closing shift

Flexibility is available for the right candidate.

Allmed is a National Staffing and Recruiting company offering short and long term staffing solutions.
We have been serving large Fortune 100 companies and providing career opportunities to job seekers for over 25 years. We specialize within the medical and healthcare industries offering temporary and permanent placement options. Our team takes the time to recognize, assess and listen to the goals of both our clients and employees. Our team is dedicated to providing the highest quality services and best qualified medical professionals throughout the United States. We stand by our promise and guarantee success and satisfaction between our clients and employees.