Collections Spclst/25/BIL023

We are looking for a Collections Specialist to support revenue cycle activities for a long-term contract opportunity based in Minneapolis, Minnesota. This position focuses on resolving outstanding balances, coordinating with internal and external partners, and maintaining accurate account follow-up in a fast-paced environment. The ideal candidate brings strong knowledge of collection workflows and can work effectively across healthcare-related systems and teams.

Responsibilities:
• Manage assigned accounts to pursue timely payment resolution and reduce aging balances through consistent follow-up.
• Communicate with payers, customers, and internal departments to research billing issues and clear obstacles to collection.
• Review account details, payment activity, and documentation to determine next steps and support accurate collection actions.
• Maintain complete and organized records of collection efforts, correspondence, and account outcomes within required systems.
• Escalate complex account concerns when needed and collaborate with broader teams, including offshore support partners, to drive resolution.
• Apply healthcare-related billing knowledge, including familiarity with programs such as TRICARE and HealthCare.gov, when handling account inquiries.
• Monitor workflow volumes and prioritize tasks to meet service expectations, quality standards, and recovery goals.
• Support process consistency by identifying follow-up gaps and contributing to improved collection practices across the team.• Prior experience in collections, accounts receivable, or a related revenue cycle function.
• Working knowledge of collection processes and account follow-up best practices.
• Familiarity with healthcare environments, including exposure to payer programs such as TRICARE or HealthCare.gov.
• Ability to navigate multiple systems, document activity accurately, and manage a high-volume workload.
• Strong communication and problem-solving skills with the ability to coordinate across distributed or offshore teams.
• Comfort working with operational tools and data, with additional exposure to technologies or platforms such as video-based communication, NIS, or R code considered helpful.
• High attention to detail and strong organizational skills in a deadline-driven setting.