Collections Spclst/25/BIL023

We are looking for a Collections Specialist to support revenue cycle activities for a long-term contract opportunity based in Minneapolis, Minnesota. This role focuses on resolving outstanding balances, coordinating account follow-up, and working across teams to improve payment outcomes in a regulated healthcare environment. The ideal candidate brings practical experience with collections workflows, strong communication skills, and the ability to manage sensitive account issues with accuracy and professionalism.

Responsibilities:
• Manage assigned accounts to recover outstanding balances by conducting timely follow-up with payers, members, and internal stakeholders.
• Review account details, payment activity, and supporting documentation to identify barriers to reimbursement and determine next steps.
• Investigate denied, delayed, or underpaid claims and take appropriate action to move accounts toward resolution.
• Collaborate with onshore and offshore partners to maintain productivity, share updates, and support consistent collections performance.
• Document all collection efforts, account status changes, and communication history in the appropriate systems with a high degree of accuracy.
• Work with healthcare-related programs and payers, including government-sponsored plans, to address billing and payment issues effectively.
• Escalate complex account concerns when needed and contribute to process improvements that strengthen recovery results.
• Monitor aging reports and prioritize workload to meet service expectations, quality standards, and contractual objectives.• Experience in collections, accounts receivable, or revenue cycle support, preferably within a healthcare setting.
• Working knowledge of collection procedures, account follow-up practices, and payment resolution methods.
• Familiarity with healthcare programs or payer environments such as TRICARE or HealthCare.gov is preferred.
• Ability to communicate clearly and professionally when handling sensitive financial matters with internal and external contacts.
• Strong organizational skills with the ability to manage deadlines, track account activity, and maintain detailed records.
• Comfort using business systems and digital tools in a structured operational environment.
• Experience collaborating with distributed teams, including offshore support models, is a plus.