Product Support Specialist

Product Support Specialist

Location: Colorado Springs, CO
Pay: $22.00–$23.00/hour
Schedule: Monday–Friday | 7:30 AM–4:30 PM
Employment Type: Contract-to-Hire | Long-Term Career Opportunity
Start: ASAP

About the Opportunity

We are partnering with an established local organization to hire a Product Support Specialist who will provide front-line customer support for users of specialized web-based software and technology products.

This is a great opportunity for someone who is tech-savvy, patient, customer-focused, and genuinely enjoys helping people solve problems.

This is not a traditional IT, desktop, or infrastructure support position. You don't need to be an IT professional or have technical certifications. Instead, we're looking for someone who is comfortable navigating web-based software, learning new systems, troubleshooting user issues, and patiently walking customers through solutions.

What You'll Do

• Provide friendly and professional phone and email support to customers using web-based software products.

• Help users navigate the platform and troubleshoot common issues.

• Assist with browser-related problems, login/access issues, multi-factor authentication (MFA), and other common user challenges.

• Remotely connect to customers' computers when necessary to help troubleshoot issues.

• Ask effective questions to identify the source of a problem and guide customers through the appropriate solution.

• Document customer interactions and follow established support procedures.

• Develop an in-depth understanding of the company's products and become a trusted resource for end users.

• Partner with internal team members to resolve more complex customer questions.

What We're Looking For

• Strong customer service and communication skills, particularly over the phone and email.

• Patient and empathetic when assisting customers who may be frustrated or less comfortable with technology.

• Naturally tech-savvy and comfortable navigating internet browsers, web-based applications, and online platforms.

• Strong problem-solving skills and ability to troubleshoot issues logically.

• Ability to explain technical information in a simple, easy-to-understand way.

• Comfortable learning new software and developing into a subject-matter resource.

• Experience in customer support, product support, client services, customer success, software support, application support, or a call-center environment is helpful.

• Previous experience supporting customers or end users of a web-based software platform is a strong plus.

• Formal IT experience or certifications are not required.

Training & Development

You won't be expected to know the platform on day one. The company provides approximately 3–4 weeks of hands-on, one-on-one training, followed by continued shadowing, coaching, and development.

Because you'll be learning a specialized software platform, the organization anticipates a gradual ramp-up over the first several months before becoming fully proficient and independently owning the role.

Why Consider This Opportunity?

This is a contract-to-hire opportunity with long-term career potential and an established organization that is willing to invest significant time in training the right person.

You'll receive a consistent Monday–Friday schedule while developing valuable experience in software product support, troubleshooting, and end-user customer service. Upon successful transition to direct employment, employees are eligible for a comprehensive benefits package, including a 401(k) match.

 

???? Benefits Through Express Employment Professionals:
✔ Health, Dental & Vision Insurance
✔ Holiday Pay
✔ Paid Sick Leave
✔ 401(k)
✔ Short-Term Disability & Life Insurance
✔ Direct Deposit

???? Why Work With Express?
Express Employment Professionals has helped connect job seekers with great local companies for years — and there is NEVER a fee for job seekers. We want to help you find a long-term opportunity where you can grow your skills and income.

???? Apply Today!

???? Apply Online:
www.expresspros.com
(Select the Colorado Springs South office)

???? Send Your Resume To:
jobs.southcoloradospringsco@expresspros.com

???? Questions?
Have the experience and call our office today to learn more about this opportunity!

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