Supply Management Support Specialist

Title: Supply Management Support Specialist
Location: McLean, VA (Onsite 4 days/week) - No Flexibility
Schedule: 9:00 AM to 6:00 PM EST
Duration: 12 Months

Job Summary: This role supports hotel leaders and suppliers by providing customer service, supply chain guidance, training, and purchasing support. The candidate will manage a high volume of emails, handle approximately 3 customer-related calls per day, track activities in Salesforce and Microsoft Teams, analyze trends, and work cross-functionally to improve supplier adoption and hotel purchasing outcomes.

Key Responsibilities:

• Manage heavy email volume and customer inquiries.
• Handle supplier and purchasing-related support calls.
• Support hotel leaders with procurement and supply chain guidance.
• Identify trends and recommend process improvements.
• Track activities and reporting in Salesforce and Microsoft Teams.
• Conduct coaching and training sessions for hotel teams.
• Collaborate with internal stakeholders and suppliers.
• Support strategic initiatives and supplier expansion efforts.
• Resolve customer and supplier concerns professionally.

Must-Have Qualifications:

• High School Diploma or GED.
• 2+ years of customer service experience.
• 1+ year of hospitality, procurement, supply chain, or hotel operations experience.
• Experience in hotel operations, hotel sales, or procurement.
• Strong Microsoft Office skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities simultaneously.

Preferred Qualifications:

• Bachelor's Degree.
• 3+ years of hospitality, procurement, supply chain, or operations experience.
• Spanish bilingual skills (preferred, not required).

Ideal Candidate Profile:

• Hospitality or hotel operations background
• Procurement, purchasing, or supply chain experience
• Strong customer service and problem-solving skills
• Comfortable handling dissatisfied customers professionally
• Experienced with Salesforce, Teams, and Microsoft Office
• Self-starter who can work independently and influence others
• Strong analytical and relationship-management skills