Systems Analyst II - ITFT Systems Support

This position reports to the IT Facilities Supervisor and provides day to day support of System Clocks, Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call, Vocera, Telesitter and Physical Patient Security Systems. This position will be responsible for working daily incident tickets and new service requests; providing technical analysis and troubleshooting skills to resolve issues. This position will exercise initiative, originality, and judgment in applying established principles and practices to new and unusual problems. Incumbent will be responsible to support senior technicians for one or more of the following functions and/or activities related to the Clinical/Business operation process redesign: analyzing and implementing specific processes for these Communications Systems; setting up the software configuration; and supporting the Communication Systems users. This position is responsible for the equipment and Inventory control for these Systems and related hardware throughout UCDHS. Position requires excellent communication skills and the ability to work with vendors on a regular basis regarding open issues, downtime notifications, change management technology advancement opportunities, etc.

Apply By Date: 9/26/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• High School degree or equivalent experience/training
• 2 to 3 years experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment, including application and operating systems software.
• 2 + years demonstrating the skills to apply security controls to computer software and hardware.
• 2 + years demonstrating the ability to install software and troubleshoot and repair moderately complex problems these technologies.
• Experience working both independently and in a team-oriented, collaborative environment.
• Self-motivated and works independently and part of a team.
• Demonstrates problem-solving skills.
• Able to learn effectively and meet deadlines.
• Advanced knowledge of incident response procedures

Preferred Qualifications

• Experience reading and understanding plans and construction documents to interpret customers' needs and determine if these specifications are within system parameters. Provide alternatives as situations develop.
• Demonstrate knowledge of System Clocks, Televisions and distribution infrastructure, Patient Education, Qmatic, Surveillance Systems, Card Access, Building Security Alarms, Nurse Call, Telesitter and Physical Patient Security Systems. Knowledge of AutoCAD, Word, Excel, PowerPoint and Visio.
• Knowledge of NFPA and building codes related to the technologies supported
• Knowledge of technical standards in reference to telecommunications specifications and FCC regulations.
• Knowledge of the design, development and application of technology and systems to meet business needs
• Understanding of system performance monitoring and actions that can be taken to improve or correct performance
• Ability to effectively understand complex networks; to manage administrative, clinical and fiscal information; and to comprehend such information to make timely and correct decisions.
• Ability to elicit cooperation from a wide variety of sources, including upper management, customers and other departments.
• Ability to effectively prioritize and execute tasks in a high pressure environment.

Key Responsibilities

• 45% - IT Facilities Technologies
• 10% - Inventory & Asset management
• 10% - Emergency Response & Customer Service
• 10% - Project Management & Documentation
• 10% - Technologies Research New and Evaluation
• 10% - Safety & Work Ethics
• 5% - Other

Department Overview

IT Facilities Technologies is responsible for the repair, installation, and maintenance of the following technologies: system clocks, televisions and distribution infrastructure, patient education systems, Qmatic, surveillance systems, card access, building security alarms, nurse call systems, Vocera, Telesitter, and physical patient security systems. These systems are located throughout the greater UC Health campus, including the main hospital and off-site clinics.

POSITION INFORMATION

• Salary or Pay Range: $35.00 - $62.45
• Salary Frequency: Hourly
• Salary Grade: 274
• UC Job Title: INFO SYS ANL 2 TX
• UC Job Code: 005461
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Tuesday-Saturday, 10:00pm - 6:30am
• Location: Davis Tower (HSP070)
• Union Representation: TX-Technical Professionals
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting or or .

• High quality and low-cost to choose from to fit your family's needs
• UC pays for and coverage for you and your family
• for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including , , , , accident, critical illness and hospital indemnity
• , , and for eligible employees
• and Family Care discounts and resources
• to support thriving in all aspects of employee's lives
• On-site including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• and for eligible employees

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Continuous 6 to 8+ Hours
• Pushing/Pulling 26-50 lbs - Frequent 3 to 6 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Frequent 3 to 6 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentrati