Travel Plaza Operations Associate

Who we are:

ITR Concession Company LLC (ITRCC) is dedicated to delivering outstanding 

customer service that is built around our core values: Community, Actions, 

Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, 

ITRCC implements our core values to offer a safer and more efficient way of 

commuting. 

"We are an equal opportunity employer, and all qualified applicants will receive 

consideration for employment without regard to race, color, religion, sex, national 

origin, disability status, protected veteran status, or any other characteristic 

protected by law.” 

Why we’re different:

ITRCC’s efficiency relies on our team members; at ITRCC you won’t just be part of 

a company, you will be part of a family who respects their members and strivesto

cultivate sustainability. We are actively involved in the community and care for 

the wellbeing of our team members. We understand the importance of work/life 

balance while offering hybrid schedules for flexibility and productivity.

Summary:

The core responsibility will be oversight of the Travel

Plazas at eight (8) locations along the Indiana Toll Road making sure operators are 

compliant with the ITRCC contract for customer service, safety, and

cleanliness standards to ensure facilities are customer-ready. Manage 

relationship and expectations with the INDOT oversight manager. Develop 

quarterly reports to senior management. The Travel Plaza Operations Associate

will also be responsible for engaging in the long-term planning of capital 

expenditures to improve and expand travel plaza parking and building footprints 

in the coming years.

Relationships:

• Directly reports to the [Building Maintenance Manager].

• Indirectly reports to the [Director of Infrastructure].

• Works directly with various department managers and staff as necessary.

• Works directly with travel plaza Food and Fuel Providers.

• Works directly with the INDOT Oversight and Compliance Manager.

• Works directly with assigned third-party contractors.

Responsibilities:

• Performs all tasks safely, complies with all internal and external safety requirements,supportsITRCC safety

culture, attends allsafety trainings and completes all compliance trainings as required by ITRCC.

• Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).

• Manage Travel Plaza contracts – Safety, Cleanliness, Compliance Inspections, 

reporting, and conflict resolution.

• Conduct a minimum of two (2) inspections per plaza a week, including follow-up inspections if necessary.

• Prepare clear and timely inspection reports.

• Maintain detailed, accurate, and timely inspection records for each of the eight (8) plazas, including 

inspection dates, deficiencies, photographs, corrective actions, follow-up activities, and resolution status.

• Ensure inspection records are complete, organized, readily accessible, and maintained in accordance with 

company record-retention requirements.

• Develop Scope of Works for ITR responsibilities to ensure contract compliance.

• Manage relationship with the INDOT Oversight and Compliance Manager.

• Oversight of the NITDC contract.

• Manage other ITRCC commercial contracts (make up/break up lots, NITDC, on road advertising, etc.).

• Manage contract compliance reporting.

• Other contract mgmt./procurement initiatives as assigned.

• All other duties as assigned. 

Qualifications: (required)

• Bachelor’s degree preferred but not required

• Ability to work in a safe manner

• Ability to communicate clearly and professionally with internal and external stakeholders

• Must be proficient in Microsoft Word, Excel and Outlook with a working knowledge of Power Point

• Must possess effective oral and written skills

• Must possess effective organizational skills and can multi-task daily

• Must have knowledge of accounting and bookkeeping procedures

• Must have knowledge of contracting and leasing procedures

• Must possess and maintain a valid driver’s license

Desirable Experience:

• 1-2 years Facilities contract management experience

• Commercial Property management experience preferred not required

• Process implementation

• ERP experience

• Contract Management system experience

• Experience using inspection checklists, reporting systems, or mobile inspection applications

Working Conditions:

This position requires: (Frequent est. 5 hrs. per shift)

 Frequentstanding,sitting and walking

 Frequent talking and listening

 Light physical effort

 Frequent computer usage

 Travel time required may be up to 75%