Ski/Snowboard School Administrative Assistant 2026/27

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

GENERAL ACCOUNTABILITIES

Ensures the communication and selling of the Ski/Snowboard School products, to the public along with the Director and communication with Guest Services. 

Operates the department in line with departmental standards, guidelines, objectives and operation. Work with the Manager for weekly and monthly expenses for operations to follow the Ski/Snowboard School budget plan, to meet or exceed financial goals.

Maintains and enhances the guest-focused culture in all areas of responsibility.

Assist in maintaining schedules of all Ski/Snowboard School employees, and communication in compliance with departmental objectives. Assist in accurate scheduling for all Instructor Staff and Supervisors. Monitor and ensure staff levels are accurate to meet reservation and lesson sales for each day and to project future sales. 

Effective and appropriate communication skills in alignment with company culture with all levels of employees and guests.

Understanding of and compliance with corporate and resort-specific policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITY

1. Demonstrate an ongoing commitment to delivering excellent customer service.  This involves courteously interacting with guests and being able to answer questions professionally.
2. Assists with motivating, evaluating of staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives. Tracking all employees received  training, support, guidance, feedback and resources necessary.
3. Supports the Ski/Snowboard School Director, Manager and Supervisors to schedule adequate staff to meet both the changing ski/snowboard lesson demands and budget guidelines. 
4. Assists Ski/Snowboard School Manager to maintain detailed, organized and accurate scheduling and payroll.  Monitor and ensure staffing levels and schedules according to daily demand.  
5. Assists Ski/Snowboard School Manager in scheduling instructors to daily lesson assignments and complete required daily documentation neatly and accurately ie; daily boards.  
6. Assist in tracking instructors hours and producing accurate payroll for our biweekly payroll. 
7. Assist with check-in for lessons during weekends and holidays.
8. Maintain records of instructor training with Supervisors and Trainers. 
9. Manage the department risk management program, keep all risk documentation up to date in the YELLOW Safety Binder, including accurate and updated documentation of training. Tracking all safety topics and line up safety meetings. 

It is important to understand that the position of Ski/Snowboard School Admin does involve a considerable amount of planning and development for daily payroll. This is a non-skiing/riding position; however, walking on the snow at times will be required within the base area.  

• Administration and Management Background
• Prior supervisory experience required
• Willingness to continually learn and update knowledge of skiing/snowboarding and instruction through PSIA/AASI organization.
• Knowledgeable of all Ski/Snowboard School Products, Rental and lift products.
• Strong communication skills, both verbal and non-verbal.
• Must be aware of the ski areas terrain and facilities.
• Must follow a professional over-all appearance, be neatly groomed setting an example of the dress code standards of the Ski/Snowboard School and maintain ski/snowboard equipment in good condition. 
• Must follow all Safety and Risk guidelines provided in the Dodge Ridge Employee Handbook. 
• Proficiency using Microsoft Office, Excel and email systems.
• Willingness to work during extreme weather conditions.
• Good physical conditioning, including flexibility, strength, and endurance.
• Heavy and awkward lifting up to 50lbs
• Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program. 

• Provide a positive and helpful attitude towards all our guests and all Dodge Ridge employees.
• Support the Company’s policies and procedures.
• Support the harmony and goodwill of the Company.
• Be an effective team leader and motivator for the department.

Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time.  Keep in mind that you will often be required to drive on hilly, snow packed and icy road surfaces.

It is imperative that all coordinators arrive to work on time. Holidays and special events may require longer hours.

At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Work is typically outside working directly with resort guests and other resort staff members.  It can be noisy, cold, wet, or humid.  You may be expected to work in high places and frequently you will work around moving objects. 

A professional appearance at Dodge Ridge is required.  Please wear your name tag and uniform at all times during your scheduled shift.  We will provide most of the uniform for you to do your job.  However, you will be required to provide some items as part of your job, as listed below.  The quality, color, and style of the items must be approved by your manager prior to being worn to work.  All hats worn must have the Dodge Ridge logo while on shift.

• Ski / snowboard equipment and ski bindings that pass a binding function test (you should be aware you are responsible for any damage to your equipment while at work.
• Goggles
• Sunglasses
• Sunscreen
• Gloves
• A lock for your locker
• All base layers (visible under, vest, jackets etc) Black only sweatshirt, NO hoodies and must be appropriate to the conditions.