Bellhop

PORTER/BELLHOP JOB DESCRIPTIONPosition Summary

The Porter/Bellhop serves as a front-line ambassador for Villa Roma Resort & Conference Center, providing exceptional hospitality services to guests from arrival through departure. This position assists with luggage handling, transportation of guest belongings, maintenance of public areas, and serves as a knowledgeable resource for guests seeking information about resort amenities and local attractions.

Department: Front Office
 Reports To: Front Office Supervisor
 Classification: Hourly, Non-Exempt
 Pay Range:  ($13.30/hour) + tips

Essential Duties and Responsibilities

• Greet and welcome arriving guests, providing a positive first impression of the resort
• Transport guest luggage to and from rooms during check-in and check-out
• Assist guests with unloading and loading vehicles upon arrival and departure
• Provide orientation to guests regarding room features and resort amenities during escort to rooms
• Maintain the cleanliness and organization of the main entrance and lobby areas
• Monitor the front entrance area and assist guests requiring special assistance
• Deliver packages, messages, and requested items to guest rooms
• Provide information about resort facilities, services, and local attractions
• Assist with special requests such as ice delivery, extra linens, or amenities
• Coordinate with valet parking services when applicable
• Support the front desk during high-volume check-in and check-out periods
• Perform regular cleaning and light maintenance of public areas
• Assist with movement and arrangement of furniture for special events
• Inspect and maintain luggage carts and other guest service equipment
• Report maintenance issues, safety hazards, or security concerns to appropriate departments
• Secure the lobby and entrance areas during closing procedures
• Answer phone calls during high volume periods

Required Qualifications

• High school diploma or equivalent preferred
• Previous customer service experience, preferably in hospitality
• Knowledge of the local area and attractions
• Strong verbal communication skills
• Professional appearance and demeanor
• Ability to work independently and as part of a team
• Basic problem-solving skills
• Valid driver's license may be required for certain positions

Physical Requirements

• Ability to stand and walk for extended periods throughout shift
• Capable of lifting and carrying luggage weighing up to 50 pounds
• Frequent bending, stooping, and reaching required
• Ability to push loaded luggage carts on various surfaces
• Must be able to work in various weather conditions
• Manual dexterity to operate equipment and handle guest property safely

Working Conditions

• Work is performed primarily indoors with frequent trips outdoors
• Exposure to various weather conditions when assisting guests outside
• High-volume periods during check-in and check-out times
• Varying schedule including weekends, holidays, and evening shifts
• Fast-paced environment requiring quick response to guest needs
• Primary work locations include lobby, entrance areas, and guest rooms

Benefits

• Health insurance (after qualifying period)
• 401(k) plan participation
• Paid time off
• Holiday pay
• Employee meal program
• Employee discounts at resort facilities

Villa Roma Resort & Conference Center is an Equal Opportunity Employer committed to creating an inclusive workplace environment for all qualified applicants regardless of race, color, religion, sex, age, national origin, disability status, or any other characteristic protected by law.