Scheduling Coordinator

Description:

• Create and maintain accurate caregiver schedules based on client needs, caregiver availability, skills, and preferences. 
• Coordinate caregiver-to-client assignments and ensure appropriate staffing coverage. 
• Fill open shifts and respond promptly to last-minute call-offs, cancellations, and schedule changes. 
• Communicate schedule changes clearly and professionally with caregivers, clients, families, and office staff. 
• Coordinate new client starts, caregiver assignments, and schedule updates. 
• Monitor attendance and follow up on missed, late, or incomplete shifts. 
• Maintain accurate scheduling records, documentation, and required updates in agency systems. 
• Assist with caregiver onboarding, orientation scheduling, and related administrative follow-up. 
• Answer incoming calls and provide professional, compassionate customer service. 
• Work closely with Care Management, HR, and leadership to address staffing and scheduling needs. 
• Provide general administrative assistance to the office as needed, including data entry, filing, document preparation, record updates, scheduling support, and other routine administrative tasks. 
• Assist with organizing and maintaining office records, forms, and scheduling-related documentation. 
• Follow agency scheduling procedures, policies, and documentation requirements. 
• Identify scheduling or operational concerns and communicate them promptly to the appropriate team member. 
• Support overall office operations as needed while maintaining primary responsibility for caregiver scheduling and coverage.

Requirements:

 

Qualifications

• Previous scheduling, staffing, coordination, or administrative support experience preferred. 
• Home care, healthcare, or medical office experience is a plus. 
• Excellent communication, customer service, and interpersonal skills. 
• Strong organizational and time-management abilities. 
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment. 
• Strong attention to detail, accuracy, and follow-through. 
• Proficiency with Microsoft Office, Google Workspace, and computer-based systems. 
• Experience with electronic scheduling, home care, or healthcare software is a plus. 
• Ability to provide general administrative support as needed, including data entry, filing, document preparation, record updates, and other routine office tasks. 
• Reliable, professional, compassionate, flexible, and team-oriented. 
• Ability to communicate effectively and professionally with clients, caregivers, families, and office staff. 
• Ability to maintain confidentiality and handle sensitive client and employee information appropriately. 

Preferred Qualifications

• Experience working in a home care agency or healthcare environment. 
• Knowledge of caregiver scheduling and client care coordination. 
• Experience managing call-offs, open shifts, staffing changes, and schedule adjustments. 
• Previous administrative or office support experience. 
• Ability to build positive and professional relationships with caregivers, clients, families, and team members. 
• Ability to step in and assist with general office needs when scheduling demands are met or additional administrative support is needed. 

Benefits

• Competitive pay 
• Opportunities for growth and advancement 
• Supportive team environment 
• Meaningful work supporting seniors, individuals with disabilities, and families 

How to Apply

If you are organized, dependable, compassionate, and enjoy helping people in a fast-paced environment, we would love to hear from you.

Please submit your resume along with a brief summary explaining why you would be a great addition to the All My Love Homecare team.