Director of Operations - HHC

Position Title

Director of Operations – Home Healthcare

Reports To

Chief Executive Officer (CEO) / Chief Operating Officer (COO)

Position Summary

The Director of Operations is responsible for overseeing the daily operations of the home healthcare agency to ensure the delivery of high-quality, compliant, and cost-effective patient care. This role provides strategic and operational leadership to clinical and administrative teams, ensuring regulatory compliance, operational efficiency, staff development, patient satisfaction, and financial performance.

Key ResponsibilitiesOperational Leadership

• Direct and oversee all day-to-day agency operations.
• Develop and implement operational policies, procedures, and best practices.
• Ensure efficient coordination of clinical, administrative, scheduling, billing, and support services.
• Monitor productivity, workflow, and operational performance metrics.
• Identify opportunities to improve efficiency, patient outcomes, and employee engagement.

Clinical Operations Support

• Partner with the Director of Nursing and clinical leadership to ensure quality patient care.
• Support interdisciplinary collaboration among nurses, therapists, social workers, and home health aides.
• Monitor patient satisfaction and implement improvement initiatives.
• Ensure timely initiation and continuation of patient services.

Regulatory Compliance

• Maintain compliance with all federal, state, and local regulations governing home healthcare.
• Ensure adherence to Medicare, Medicaid, HIPAA, OSHA, and accreditation standards.
• Prepare for state surveys, audits, and accreditation reviews.
• Develop corrective action plans when necessary.

Financial Management

• Assist with budgeting, forecasting, and financial planning.
• Monitor operational expenses and identify cost-saving opportunities.
• Review key financial indicators including revenue, labor costs, and productivity.
• Collaborate with finance and billing departments to optimize reimbursement and revenue cycle performance.

Staff Leadership

• Recruit, train, mentor, and evaluate management and supervisory staff.
• Foster a positive, accountable, and collaborative work environment.
• Establish performance goals and conduct regular performance evaluations.
• Support employee retention and professional development initiatives.

Quality Improvement

• Lead Quality Assurance and Performance Improvement (QAPI) initiatives.
• Monitor quality indicators, patient outcomes, and incident reports.
• Analyze operational data and implement continuous improvement strategies.
• Promote a culture of patient safety and clinical excellence.

Strategic Planning

• Participate in organizational strategic planning.
• Support business growth initiatives, including new service lines and geographic expansion.
• Build relationships with referral sources, hospitals, physicians, and community partners.
• Identify opportunities to enhance market presence and patient access.

QualificationsEducation

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field required.
• Master's degree (MHA, MBA, MSN, or related field) preferred.

Experience

• Minimum of 5–7 years of progressive leadership experience in home healthcare or healthcare operations.
• Experience managing multidisciplinary teams.
• Strong knowledge of Medicare Conditions of Participation and home health regulations.
• Experience with budgeting, quality improvement, and operational management.

Skills

• Exceptional leadership and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Knowledge of electronic health record (EHR) systems and healthcare technology.
• Financial and operational management expertise.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal and relationship-building skills.

Preferred Certifications

• Licensed Registered Nurse (RN) preferred but not required.
• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Lean Six Sigma certification is a plus.

Physical Requirements