CALL CENTER CSR - Customer Service Representative

CALL CENTER EXPERIENCE  PREFERRED

Location: Richmond Hill, GA  ( Savannah area ) 

This is an ON-SITE position - Full Time, Hourly, working out of our Canady's Branch location

Schedule: Monday-Friday 11:30am - 8:00pm with Saturday rotation; can change as business needs change                                                                                                                                                                                                                                                       

Pay: $18 - $20  hourly plus Bonuses, Spiffs, Commission potential

The CSR  Customer Service Rep. converts incoming service request into booked calls for our Service Technicians. The CSR is the first line of communication with current and potential customers and serves a key role in building the customer relationship as well as setting the customers’ expectations about the company. .

About Us:

Since 1986, Canady’s has built a reputation for excellence, integrity, and honesty in providing exceptional residential HVAC and Plumbing services to the community.

Why Join Us?

• Competitive hourly pay + weekly pay
• Incentive opportunities
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

What You’ll Do

• Handle high-volume inbound calls with professionalism and accuracy
• Convert inbound inquiries into scheduled, revenue-generating service appointments
• Make outbound calls to schedule, confirm, and follow up on appointments
• Resolve customer concerns while maintaining composure and professionalism
• Enter and manage data accurately within our CRM system
• Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
• Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
• Participate in training sessions and remain informed on service updates, offerings, and procedures

What we are looking for: