Office Operations Specialist

Key Responsibilities

• Respond directly to end-user service requests for office or desktop support, providing Level 1 response
• Escalate unresolved issues to office management or technical support teams
• Communicate status updates to end-users regarding service requests
• Assist with office management activities including office moves, conference room management, and vendor administration
• Operate customer-provided systems such as scheduling, travel, audio-visual, voice/data, and reporting tools
• Manage customer asset processes for office and technology assets
• Interact with vendors in accordance with established agreements
• Gather data and prepare reports as requested
• Maintain up-to-date service request systems and site procedures guides
• Respond to incoming service requests (telephone, voicemail, mail, SR ticket) in a timely, professional manner
• Assume ownership of support requests, escalating and following up as needed to ensure resolution
• Participate in customer reviews (monthly, quarterly, annual)
• Manage performance to agreed Service Level Agreements
• Perform other duties as assigned

Required Qualifications

• 1+ years of experience
• Associate's degree or certification in Technology, or equivalent technical degree (Computer Science, Information Systems, Engineering), or equivalent experience in a related field
• ITIL Certification
• MCTS
• MCSA
• CDIA+

Skills

• MS Office Suite
• Desktop Support
• Service Request Systems
• Audio-Visual Systems Operation
• Voice and Data Systems
• Scheduling and Travel Tools
• Asset Management
• Customer Relationship Management
• Vendor Management
• Service Level Agreement Management
• Escalation Management
• Office Administration
• Customer Training
• Report Preparation
• Written and Verbal Communication

Schedule

Start date: 2026-10-01

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at karamuddin.haidary@compunnel.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.