Dispatcher - Plumbing & HVAC

Job Title: CSR / Dispatcher (Plumbing & HVAC)

Location: Houston, TX 77080 (Spring Branch area)

Pay: $20.00 - $25.00 DOE

Type: Full Time | Temp to Hire

Job Summary

We are seeking an organized and highly skilled Customer Service Representative / Dispatcher to be the central coordinator for our plumbing and HVAC operations. This role requires a professional demeanor, exceptional communication skills, and proven expertise in industry-specific software.

Key Responsibilities

Customer Service & Booking

• Answer high-volume inbound customer calls, providing a professional and empathetic first point of contact.
• Convert service inquiries into accurately booked jobs using established procedures and basic plumbing/HVAC knowledge.
• Communicate appointment windows, manage customer expectations, and conduct follow-up calls for quality control and maintenance agreements.
• Maintain accurate customer records and job details in the Field Service Management (FSM) software.

Dispatch & Logistics

• Manage the daily work schedule for plumbing and HVAC technicians to ensure maximum productivity, trade-matching, and route efficiency.
• Prioritize urgent and emergency service calls, dispatching technicians based on location, specialized skill set, and urgency.
• Serve as the primary point of contact for field staff, managing check-ins/check-outs and resolving job site logistical issues.
• Manage the on-call schedule and support process for after-hours service.
• Review and process completed work orders for accuracy prior to final invoicing.

Qualifications & Requirements

• Required Software Proficiency: Minimum 1 year of hands-on experience using ServiceTitan and/or Housecall Pro for scheduling and dispatching.
• Experience: 2+ years in a high-volume CSR, dispatch, or call center role; prior experience in the plumbing, HVAC, or mechanical service industry is highly preferred.
• Skills: Strong problem-solving, organizational, and multitasking capabilities while maintaining composure under pressure.
• Communication: Exceptional verbal/written skills and a professional telephone presence.
• Technical: Proficient with Microsoft Office Suite and familiar with GPS/fleet routing tools.
  

Apply today! www.pridestaff.com/houstonnw/jobsearch

Pridestaff is a leading boutique staffing and recruiting firm in Northwest Houston specializing in admin, accounting, and light industrial.

PrideStaff has received the staffing industry's highest honor for client service: the Best of Staffing award from loyalty research firm, Inavero. Inavero is our industry's leading provider of independent client and job candidate surveys. Their Best of Staffing award is reserved for the top performing firms; fewer than 1% of all staffing firms in North America.