Customer Service Technician

The Customer Service Technician plays a crucial role in supporting telecommunications and consumer electronics products by delivering expert customer assistance and training. As an individual contributor within a technical support team, this role emphasizes problem resolution, effective communication, and thorough documentation to enhance customer satisfaction. There is no travel required, and the position offers clear growth opportunities within technical support and customer service departments.

Responsibilities

• Provide assistance and training to customers on product usage and troubleshooting
• Resolve technical and service-related problems effectively and efficiently
• Document customer interactions, issues, and resolutions accurately
• Collect and report customer feedback to improve service and products
• Maintain clear and timely communication with customers and internal teams
• Participate in inventory counting to ensure accurate stock levels

Preferred Qualifications

• 3+ years of experience in customer service roles
• Strong customer communication and interpersonal skills
• Demonstrated problem-solving and time management abilities
• Technical documentation proficiency and product knowledge
• Attention to detail and basic computer skills