Area Customer Service Coordinator

Key Responsibilities

• Support daily operations for all contracted services across multiple client locations
• Assist with implementation of new customer accounts and service expansions
• Provide backup support at various sites for absences, training, or operational needs
• Perform customer support tasks within client facilities ensuring service excellence
• Assist in process improvement, testing, and validation of operational procedures
• Help develop and maintain Site Procedure Guides and ensure compliance
• Conduct routine site inspections to ensure safety and service standards
• Collect and provide feedback to improve customer experience
• Support onboarding and cross-training of team members
• Escalate and assist in resolving customer issues effectively
• Maintain communication with customers and internal teams
• Support Monthly Operations Review by collecting and analyzing data
• Travel between locations to perform operational duties as required

Required Qualifications

• 1+ years of experience
• High School Diploma or equivalent
• Post-secondary education
• Valid Driver's License with clean record

Skills

• Microsoft Office
• Computer Applications
• Customer Service Operations
• Written and Verbal Communication
• Troubleshooting and Decision Making
• Process Improvement
• Site Operations Support
• Onboarding and Training
• Data Collection and Reporting
• Managed Services Experience
• Compliance Monitoring

Schedule

Start date: 2026-09-21

Next Steps

Shortlisted candidates will receive an email from eximius.ai@compunnel.com with instructions to complete a required screening step. Completion of this screening is mandatory to be considered for the role.If you do not receive this email after applying, please contact our Talent Expert at rvilma@compunnel.com.

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.