Call Center Representative
| Verified Pay check_circle | Provided by the employer$17.5 per hour |
|---|---|
| Hours | Full-time |
| Location | Jacksonville, FL Jacksonville, Florida open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.63
$17.50
$27.17
About this job
Job Description
Job Summary
We have a Customer Care Specialist opportunity in the Deerwood Park area of Jacksonville, FL. This role is ideal for professional, career-minded candidates with call center experience who enjoy helping customers, solving problems, and working in a stable, structured environment.
This opportunity offers a strong path to a long-term permanent career, with 4 weeks of classroom-style training before taking live calls. You will join a supportive customer care team where clear communication, teamwork, accountability, and excellent service are valued. Leadership is focused on helping representatives build confidence, understand processes, and succeed in a high-volume contact center setting.
Key Responsibilities
- Manage inbound and outbound customer communications related to account inquiries, billing, payments, and account updates.
- Process account transactions, payment information, billing updates, and customer account changes accurately.
- Resolve customer concerns using strong problem-solving, communication, and conflict-resolution skills.
- Explain financial and account-related information clearly while maintaining professionalism and compliance.
- Assist with account delinquency resolution and payment collection efforts when needed.
- Document customer interactions and maintain accurate records across multiple software systems.
Compensation and Benefits
- Pay: $17.50 per hour.
- Job type: Temp-to-hire.
- Location: Jacksonville, FL, Deerwood Park area.
- Start date: October 12th
- Full-time opportunity with a stable path toward permanent employment.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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