Collections Specialist

Job Overview: This position will be responsible for maintaining assigned accounts/portfolio. The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced, goal-oriented collections department.  

Key Responsibilities:  

• Serve as the main point of contact for assigned local/regional accounts and interface with these customers and others on billing issues as they arise. 
• Provide customer service on collection issues; process customer refunds; process and review account adjustments; and resolve customer discrepancies and short payments. 
• Monitor and maintain assigned accounts/portfolio, including customer follow-ups, account adjustments, small-balance write-offs, and customer reconciliations. 
• Engage sales, branch, and/or senior management as needed to accelerate collections. 
• Undertake in-depth account research to resolve outstanding customer service/billing issues for assigned accounts. 
• Communicate and follow up effectively with the direct manager & district controllers regarding customer accounts in a timely manner. 
• Process “Transfer to Collections” paperwork for accounts being sent to a third-party collection agency. 
• Establish and maintain effective and cooperative working relationships with customers and company staff. 
• Provide weekly and monthly reports to the direct supervisor.
• Participate in regular team meetings. 
• Meet defined department goals. 
• Perform other assigned tasks and duties as necessary.   

 Primary Qualifications:  

• Minimum 5 years of work experience managing high-profile commercial accounts – large in size. 
• Must have excellent communication and negotiation skills. 
• Must possess analytical skills relating to customer service and collections. 

 Individual Skills & Competencies: 

• Ability to work in a fast-paced environment where procedural changes are common. 
• Ability to use multiple systems concurrently. 
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully. 
• Customer Service - Responds promptly to internal and external customer needs. 
• Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality. 
• Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel.  

Benefits:

Loomis offers one of the most comprehensive employee benefit packages in the industry, which includes:

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry-leading Training and Development