Analyst, Business Intelligence

Overview

Responsibilities

As the Analyst, Business Intelligence you will play a key role in driving data-based decision-making across Ezee Fiber. This position is responsible for developing and maintaining reporting, analytics, and data management solutions that measure operational performance, support revenue growth, and advance the company's overall business intelligence strategy. You will design and optimize Tableau dashboards, manage ETL processes, and collaborate cross-functionally to turn data into actionable insights. 

Qualifications

• Develop and maintain databases, stored procedures, packages, and complex SQL queries — including CTEs, window functions, and conditional aggregation (PostgreSQL, Firebird, MySQL preferred).
• Create, optimize, monitor, and troubleshoot scheduled ETL processes and data workflows, and own their accuracy, timeliness, and recovery when a job fails.
• Collect, refine, validate, and prepare data for analytics and visualization, including reconciling reports against source systems when figures disagree.
• Design, build, and maintain complex Tableau dashboards and reports that are scalable, high-performing, and reusable, and administer them on Tableau Server/Cloud — publishing, permissions, and extract refreshes.
• Provide data-driven insights to identify operational efficiencies, process improvements, and business opportunities.
• Investigate anomalies in reported metrics and determine whether the underlying business changed or the data pipeline failed.
• Collaborate with stakeholders across departments to understand reporting needs and deliver actionable analysis.
• Utilize development experience with .NET, Java, or Python to enhance reporting automation and integration.