Hybrid Access Specialist/Medical Support Staff

NOW HIRING: HYBRID ACCESS SPECIALIST / MEDICAL SUPPORT STAFFTwo Roles. One Amazing Opportunity. Make a Difference Every Day!

Are you looking for a position where no two days are exactly alike? Do you enjoy working with patients, staying busy, and being part of a team that makes a difference in the community?

Thunder Bay Community Health Service, Inc. (TBCHS) is looking for a Hybrid Access Specialist/Medical Support Staff to join our team!

This unique position combines front-office patient access responsibilities with hands-on clinical support. Your day may look different depending on the needs of the health center—which means you'll have the opportunity to use a wide range of skills while supporting patients and your coworkers.

WHAT YOU'LL DO

You'll spend approximately 50% of your time in Access Specialist duties and 50% providing Medical Support, working wherever you're needed most.

ACCESS SPECIALIST – 50%

• Welcome patients and visitors with friendly, professional service.

• Manage multi-line phone calls and help patients navigate their healthcare needs.

• Schedule appointments and complete reminder/confirmation calls.

• Triage urgent concerns within your scope of practice.

• Verify insurance, update patient information, and assist with forms.

• Collect co-pays, post payments, and balance daily collections.

• Help patients learn about TBCHS services and resources, including insurance/Medicaid enrollment, sliding fee discounts, transportation assistance, dental, pharmacy, behavioral health, and more.

• Maintain strict HIPAA compliance when handling patient information.

• Assist with mail, office supplies, recall reports, and other daily operational needs.

• Open and close the building according to established procedures.

MEDICAL SUPPORT STAFF – 50%

• Room patients and obtain vital signs, screenings, and medical histories.

• Assist providers with examinations and procedures.

• Prepare and maintain patient rooms and follow infection-control and sterile-technique protocols.

• Administer medications, injections, and vaccines as directed.

• Collect laboratory specimens and perform in-house laboratory testing according to CLIA guidelines.

• Complete accurate EMR documentation for visits, procedures, tests, and patient communications.

• Process medication refills according to established protocols.

• Provide patient education as directed by the provider.

• Maintain clinical supplies, inventory, and equipment.

• Maintain competency with immunization documentation and the MCIR program.

• Complete required patient consents and other clinical documentation.

• Perform drug screen collections according to DOT/NDOT guidelines.

WHAT WE'RE LOOKING FOR

We're looking for someone who is:

• Patient-focused and committed to providing excellent service.

• Flexible and dependable, with the ability to shift between front-office and clinical responsibilities.

• A strong communicator and listener who works well with patients and coworkers.

• Organized and able to work independently while staying on top of daily responsibilities.

• A team player who contributes to a positive and supportive work environment.

• Eager to learn, grow, and continually improve their skills.

• Respectful, professional, and committed to doing their best every day.

QUALIFICATIONS

• Completion of an accredited Medical Assistant or LPN program.

• Eligible for certification/registration or licensure through CEU completion.

• BLS certification required at hire.

• Ability to meet the physical demands of a medium-duty position.

• Site-to-site travel is required.

WHY JOIN TBCHS?

At TBCHS, you'll have the opportunity to make a meaningful impact while working alongside a team that cares about our patients and our communities.

Why join us?

• Great work-life balance

• Great health benefits

• 401(k) matching

• Paid time off and sick time

• Supportive team environment

• Opportunities to learn and grow

READY TO MAKE A DIFFERENCE?

If you're looking for a position that combines patient connection, clinical care, variety, and teamwork, this could be the opportunity you've been looking for!

Join TBCHS and bring your skills to a role where you can make a difference—both at the front desk and in the exam room.