Customer Relations Specialist - Crisis Center
•Today
| Verified Pay check_circle | Provided by the employer$17.89 per hour |
|---|---|
| Hours | Full-time |
| Location | Union, Missouri |
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Verified Pay check_circleProvided by the employer This job pays about average compared to similar jobs in your area.
$13.54
$17.89
$28.5
About this job
Job Description
Job Description
Description
As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need.
This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.
Key Responsibilities
Requirements, Skills, Knowledge and Expertise
This Role Is a Great Match for Someone Who:
Be the first friendly face that helps calm a crisis and connect individuals to care.
Schedule: 8:00am-5:00pm, 40 hours weekly.
Schedule: 8:00am-5:00pm, 40 hours weekly.
As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need.
This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.
Key Responsibilities
- Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
- Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
- Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
- Monitor waiting areas to support safety, comfort, and timeliness of appointments.
- Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
- Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
- Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
- Serve as facilities captain, coordinating drills and safety checks as assigned.
Requirements, Skills, Knowledge and Expertise
- High School/GED preferred
- At least one year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
This Role Is a Great Match for Someone Who:
- Excel at multitasking and remaining calm under pressure.
- Have strong communication and interpersonal skills with a customer service mindset.
- Are dependable, detail-oriented, and thrive in collaborative settings.
- Are motivated by Compass Health’s mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.
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Full-time Jobs Part-time Jobs Posting ID: 1297860743 Posted: 2026-09-19 Job Title: Customer Relation Specialist
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